Terrika Donovan

Duluth, Georgia 470-***-**** adzqam@r.postjobfree.com

PROFESSIONAL SUMMARY

Technology savvy and cultured administrative assistant with over 10 years of medical and legal office experience in a fast-paced environment. Adept with discreet and ethical communications.

Medical Records Management WordPerfect Microsoft Office Data Entry Medical History Schedule Maintenance Calendar Update Document Transcription

Certifications and Education

GED Program Gwinnett Technical College Lawrenceville, Georgia

PROFESSIONAL EXPERIENCE

CLS STAFF Seabreeze ReTreat LLC. Scottsdale, GA 2021- Current

● Collected specimens from clients

● Properly labeled and documented the specimens and prepared them for shipment

● Processed clients insurance and personal information into the company’s database collecting personal health information (PHI), medical history, and insurance information.

● Consistently provide comforting to distressed patients – this may range from fixing simple appointment issues to being the voice of comfort during times of extreme stress and emergency.

● Assist patients with completing mandatory forms and documentation to prevent processing delays for their visit.

● Generate weekly patient schedules for over five different Psychiatrists.

● Receive payments such as patient copays on current and delinquent accounts.

● Conferred with office management about suggestions for process and office improvements during weekly meetings.

Administrative Assistant Irving Renovations LLC Winder, GA 2020 - Current

● Answered all incoming callers to assist with questions, follow up correspondence and conflict resolution about services received.

● Utilized internal software to update client profiles with personal data for company marketing materials during promotions.

● Assisted with marketing campaigns to create brand recognition and loyalty programs.

● Decreased unnecessary spending by troubleshooting office equipment prior to scheduling service calls with a technician.

Front Desk Manager LaQuinta Inn Snellville, GA 2018- 2020

● Welcome guests upon entry to the hotel, assist with check in and check out

●Answered phones, booked reservations, respond to emails and electronic reservations • Kept records of occupied rooms and guests' accounts

● Collected payment from guests during checking out and made sure they leave the premises safely • Made sure that credit cards being offered by clients for payments are valid

● Issued room keys to guests and made certain that keys issued are correct

● Introduced amenities and services to guests for their information and guidance

● Encoded and organized pertinent information and data into the computer

● Recorded the expenditure of the guests and added it to the guests' bill of payment

Medications dispensing Vital Signs & Triage Specimen Collection