Front Office Representative Ii

PROFESSIONAL SUMMARY

EXPERIENCE

ANGELA AFSHARI

*** ***** ********* ******, **********, MO 63031 314-***-**** ************@*****.*** Friendly and enthusiastic employee with 15 plus years of specialization in the medical field. Able to learn new tasks quickly and exceptional in customer relationships. Represent establishment with friendly, professional demeanor at all times. Hipaa Compliant. AUGUST 2018 - CURRENT

Patient Access Representative II BJC Healthcare Missouri Baptist Medical Center St. Louis, MO Satisfied patients by delivering speedy and expert service for all Physical, Occupational and Speech therapy needs.

Registration, Scheduling, incoming phone calls, receivables. Collaborated well with team members to carry out daily assignments and achieve team targets. Insurance Verification, pre-certifications, prior authorizations Protected business from unnecessary liability by carefully following Hipaa and safety standards. Helped resolve problems such as a patient receiving a medical bill due to an insurance issue. Patient always satisfied with outcome.

Epic and Sorian Computer software.

Key Holder for opening and closing facility.

AUGUST 2013 - AUGUST 2018

Office Specialist Consultants In Women's Healthcare, Inc. St. Louis, MO Answer telephones and direct calls to appropriate staff. Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations. Greet visitors, ascertain purpose of visit, and direct them to appropriate staff. Perform bookkeeping duties, such as credits or collections, preparing and sending financial statements or bills, and keeping financial records. Interview patients to complete documents, case histories, or forms, such as intake or insurance forms.

Receive and route messages or documents, such as laboratory results, to appropriate staff. Transmit correspondence or medical records by mail, e-mail, or fax. Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies.

JANUARY 2010 - APRIL 2013

Front Office and Optical/Optician The Eye Center, Inc. Florissant, MO EDUCATION

Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.

Create, maintain, and enter information into databases. Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.

Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.

Maintain scheduling and event calendars.

Schedule and confirm appointments for clients, customers, or supervisors. Make copies of correspondence or other printed material. Provide services to customers, such as order placement or account information. Mail newsletters, promotional material, or other information. Learn to operate new office technologies as they are developed and implemented. 2001

GED

Illinois Valley Community College, Ottawa, IL

Contact this candidate