adzqaf@r.postjobfree.com 678-***-****

Quentin J. Corley

Professional Profile

Thirteen years of experience in financial environments including Customer Service, Accounts Receivables, and Collections

Completed a credit business course in Basic Financial Accounting, Financial Statements, and Business Credit Principles

Department Subject Matter Expert (SME)

Contiguously achieve my designated department goals

Professional Experience

Guest Services/Night Audit - Sonesta Hotel and Resorts, Duluth, GA Jun 2022 – Aug 2023

Welcoming and serving each guest with exceptional service in person or by phone.

Ensuring that guest are checked in and out in a friendly and timely matter each day.

Balance and audit for accuracy room revenue, food and beverage revenue, cashier’s reports, and guest and house accounts.

Complete and transmit daily management and accounting reports and supporting documents.

Shipping and Receiving Parts – Crown, Duluth, GA Feb 2021 – March 2022

Pull and ship fork lift parts for our field technicians as well as for our various customers, both domestic and international. Parts ranging from small screws to batteries, motors, and tires

Prepared all customer orders daily to be shipped or pickup at our facilities by our customers

Operated a motorized wave lift, or standup lift to pick certain orders within the warehouse.

Maintain accuracy and time management when picking orders along with upholding organization and cleanliness throughout the entire warehouse

Gained great product knowledge by constantly handling various fork lift equipment threw the order picking process

Assistant General Manager – Taco Bell, Norcross, GA August 2016 – December 2020

• Responsible for Maintaining day to day operations for the entire restaurant from open to close with

efficient staffing

• In charge of keeping high standards in speed of service, food quality, labor control, food cost, and facility

cleanliness inside and out

• Exceeds employees’ expectations by building and maintaining a positive and professional

connection with them

• Maintain past and present company policies and ideas to further expand the company brand and customer

relations.

Sales/Inside Sales Rep – Edward Don, Norcross, GA June 2015 – March 2017

Assisted Sales Reps in the field with order processing, returns, and credits for all client accounts

Responsible for scheduling the shipping of all processed orders and returns in a fast-paced environment

Daily contact with Don customers thru email, phone, and fax to service all of their needs and concerns about warranty information on purchased restaurant equipment.

Maintained customer and vendor addresses in Ups shipping system

Attended local and out of state corporate conferences to receive new products and information from national vendors, as well as training on new sales technics and evaluating new company goals and policies

Perform comparative sales analysis and report the results back to the leadership

Exceeds customer and client expectations by building and maintaining a positive and professional connection with every buyer

Shipping and Receiving Specialist – Edward Don, Norcross, GA Feb 2011 – June 2015

Shipped food supply equipment ranging from cooking utensils to industrial stoves and refrigerators, to various clients throughout the Southeast Region

Prepared all customer orders and invoice paperwork to be shipped daily

Operated a motorized pallet jack to pick orders within the warehouse for shipping

In charge of loading customer orders unto trucks from the dock by operating stand-up and sit-down fork lifts as well as a cherry-picker

Maintain accuracy and time management when picking orders along with upholding organization and cleanliness throughout the entire warehouse

Gained great product knowledge by constantly handling various food equipment threw the order picking process

Customer Service Specialist Skills

Strong problem solving skills, written & verbal skills

Vast experience in documentation processes & detailed reporting

Clear understanding of records retention

Proficient knowledge of MS Excel, Word, PowerPoint, & Outlook

Education

Medical Insurance Billing & Coding – Everest Institute, Norcross, GA 2009

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