Skills

Typing

Ten Key

Payroll

Call Center

Notary Public

Lena Martinez

Grand Prairie, TX

469-***-****

adzqab@r.postjobfree.com

MS Office

Data Entry

Collections

Medical coding (Radiology)

Bilingual – English/Spanish

Education

Real Estate Certificate

Cedar Valley Community College

2005-2009

Sunset High School Graduate

1989

General Lines License- Life, Health & Accidental Insurance

Work Experience

Client Services Representative/Health Equity

09/21-11/2022

Assisted Employee and Outside customers with HSA, FSA, other retirement accounts. Reset logins, new logins, assisted with claims payments, updates, Contributions and Distributions.

VITA Site Coordinator Corner Stone Staffing @ The City of Arlington (Seasonal-temporary)

1/2021 – 6/2021

Perform all responsibilities that will ensure the safe and efficient operation of the VITA site, including maintaining privacy and confidentiality of taxpayer information

Scheduling tax preparation assistance appointments and providing customer service to clients

Oversees the direct opening and/or closing procedures including the setting up, testing, and dismantling of computer, equipment, supplies, and networks where relevant

File and maintaining paperwork, including intake forms, and provides secure storage of

documents per IRS regulations

Electronically file all tax returns at the end of the day. Acknowledge that all returns were received. For rejected returns, correct the incorrect information to resubmit in a timely manner

Coordinates with Program Coordinator on all aspects of site management, IRS and program requirements, and e-file administration

Bilingual Tax Preparer/ Owner-Agent Seasonal-Self Contractor/Martinez Tax Service

2/2016-Present

Prepare Tax Returns, e-file, customer service, assist customers with Tax questions and solutions.

Bilingual Tax Preparer/Agent *Self Contractor*Seasonal* Affordable Tax Solutions

01/11-04/16

Prepare Tax Returns, customer service, faxing, filing, answer phones, schedule appointments.

CSR/Teleservices Representative Cornerstone Temporary Staffing @Baylor University Medical Center

08/13 – 2/14

Call center setting, answered calls, directed patients, clients, and staff within hospital, Emergency Code calls, Biomed tickets, assisted with patient, staff, doctor, and client complaints as well.

Previous Work Experience

Parkland Health and Hospital Systems,

Financial Counselor-Review and determine financial assistance for client account, process payments, apply Medicaid to patient accounts.

Administrative Assistant-Provide Administrative assistance to 3 mangers and Director, clerical, book meetings, coordinate hotels, flights and itinerary, create, post, and manage HR positions for department.

Hampton Hospital

Radiiology Outpatient-discharge patients, medical coding of daily charges and post payments

Job Net America

@Baylor Medical Center of Dallas, Financial Counselor/Collections

Attended College from 1993-1995

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