Customer Service Medical Assistant

Carmen Rodriguez

*** * *********, ********* ** **164

M: 773-***-****

*******************@*****.***

OBJECTIVE: Medical assistant capable of handling multiple duties and providing quality assistance to both physicians and patients. Looking to secure a position in the Medical Field as a Full Time Medical Assistant. CLINICAL SKILLS:

● Vital Signs

● Venipuncture/capillary

● CLIA waived testing

● Instrument Sterilization/Autoclave

● 12 Lead EKG/PFT/So2

● Medication Administration

● Laboratory Specimen Collection

● Injections

● Assisting with Examinations

● Assisting with Minor Surgery

ADMINISTRATIVE SKILLS:

● Multicultural patient interaction

● SOAP Notes

● Microsoft Office 2013

● Medical Transcription

● CPT and ICD-9 CM coding

● Billing & Reimbursement

● HIPAA/Health Information

Management

● Appointment Scheduling

EMPLOYMENT EXPERIENCE:

08/2016 - Present Medical Assistant

APAC PAIN MANAGEMENT

● Physician Scribe

● Vital patients

● Administrative duties

● Scheduling

● Referrals for office visits and Procedures

● Preparing Patients for Examinations

● Taking Medical Histories

● Assisting the Physician During Minor Examinations/Procedures

● Explaining Medical Procedures to Patients

● Calling in Prescriptions to Pharmacies

● Collect Laboratory Specimens

● Sterilize Medical Instruments

01/2019 -Present Host

SHELBYS

● Greet guests walking in the door and ascertained guests needs

● Prepared complimentary snacks and beverages

● Reserve Gaming Machine for Loyalty guest

● Communication skills

● Provide outstanding customer service

● Cashier

● Maintain a clean, safe environment

Carmen Rodriguez

212 E Fullerton, Northlake IL 60164

M: 773-***-****

*******************@*****.***

08/2015- 03/2016 Sales Associate

7/11

● Provided prompt, efficient and courteous customer service

● Forecast, order and stock merchandise

● Maintained a clean, customer friendly environment

● Cashier duties

01/2015 – 06/2015 Bookstore Clerk Northwestern College Chicago, IL

● Complied with administrative duties to ensure efficient running of the store

● Followed store policies and enforced compliance.

● Provided excellent and professional customer service EDUCATION: Northwestern College Chicago, IL

Associate in Applied Science Degree

Major: Medical Assisting CAAHEP Accredited Program, Active member of the 3 R (Rhythm, Records, Relaxation) Club Graduation: June 2016 GPA: 3.5/4.00

CERTIFICATION: American Heart Association Healthcare Provider CPR/AED American Heart Association Heartsaver First Aid

EXTERNSHIP: Alliance Immediate and Primary Care Chicago, IL 04/2016 – 06/2016 Medical Assistant Completed 160 hours

● Pulled / prepared charts for days’ appointments

● Set up and updated patients’ charts

● Verified information on returning patients

● Assisted the Physician with EKG

● Collected blood samples by venipuncture

● Measured patients weight and recorded BP in patient’s chart

● Performed Quip Strep test on throat specimen and lab tests on urine sample REFERENCES: Available upon request

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