Customer Care Supply Chain
Resume:
RONALD MUSOKE
Tel: +256-*********, *********
Email: *********@*****.***
PROFESSIONAL SUMMARY
A very creative, innovative and efficient person with over Eight (08) years of experience in handling administrative duties with high levels of integrity and adhering to the human resource set guidelines. I am a good team player, highly detailed with the ability to multi task and embrace change. I am a hardworking person with the ability to set goals and meet deadlines. I have good computer skills with strong knowledge in ERP system. I am self-driven and result oriented person who possesses good communication, interpersonal and management skills.
CAREER OBJECTIVE
To effectively and efficiently utilize my skills and knowledge to support the organization in achieving its set objections.
I hold a Bachelors of Arts in Social Sciences from Kyambogo University, a Diploma in religious and philosophical studies from jinja Philosophical Centre and a diploma in Social Works from Nsamizi Training Institute of Social development. All the above mentioned have made me a zealous individual with a passion to positively contribute to an Organization’s progress through achieving its set targets.
I have attained additional training in customer Care achieving a certificate.
WORK EXPERIENCE
1.Uganda Revenue Authority (URA)
28th December 2013 to date
FLEET ASSISTANT
Duties and responsibilities
Verifying and documenting all the information related to fuel consumption, parking tickets, mileage visa vi fuel consumed.
Transportation of consignments from one destination to another as instructed by my immediate supervisor.
Transportation of staff members from one destination to another as they carry out field activities.
Timely submissions of reports for consideration and approval by my supervisors.
Follow up with suppliers and Stores office to ensure that goods are delivered/ services are provided as per the specifications and Terms of Reference
Managing incoming and outgoing mails to enhance accountability and easy tracking of official correspondences,
Receiving and dispatching VIP from the Airport to their respective hotels/ destinations as planned.
Participate in the development of the guide lines that fleet use in their day to day activities.
Providing support in the recruitment process of the new drivers in the organization with high levels of integrity and confidentiality through conducting oral/practical interviews and supervision of online interviews.
Coaching and mentoring of fellow fleet assistants.
Assist in organizing meetings and negotiation meetings with service providers.
Supporting the Staff/ Team in coordinating team building activities in the Organization.
Participate in looking for Quotations in regards to purchase of different items as the team may instruct.
Manage and maintain complete files and records including all correspondences related to my daily tasks and ensure that the records are safeguarded and properly kept for future reference.
Assist in facilitating the Audits and following up implementation of audits recommendations.
Maintaining stock of office supplies to ensure adequate inventory levels based on anticipated requirements.
Perform any other duties as may be assigned by the supervisor from time to time
Achievements
Actively took part in the implementation of the ERP project that has eased work by reducing on the paper work.
Successfully brought on board candidates/drivers that have exhibited good morals and high levels of integrity.
I was part of the team that welcomed the African Tax Advisory Forum (ATAF) which hosted all the Commissioner Generals of the tax bodies from the different African countries.
Managed records and office stock.
QUALIFICATIONS BACKGROUND
YEAR
2015 – 2018
2008 – 2012
2005 – 2007
2003 – 2004
1999 - 2002
INSTITUTION AWARD
Kyambogo University Bachelor of Arts in Social Sciences
Jinja Philosophy Center Diploma in Religious and philosophical studies.
Nsamizi Institute of Diploma in Social works
Social Development
Nyenga Minor Seminary Uganda Advanced Certificate Of
Jinja Education
Nyenga Minor Seminary Uganda Certificate Of education
Jinja
OTHER SKILLS AND ATTRIBUTES
Customer care and interpersonal skills.
Ability to use computer databases to keep and organize records.
Strong researching and sourcing skills.
Comfortable working with clients from diverse backgrounds.
Ability to work under minimum supervision.
Ability to think and adaptability to unanticipated circumstances
OTHER CERTIFICATES (Award/Institution/Date)
1.Certificate in Customer Care.
2.Certificate in defensive Driving.
BIO DATA
Nationality
: Ugandan
District of birth
:Masindi
Sex
: Male
REFERENCES
NAME
POSITION
ORGANIZATION
CONTACT
EMAIL ADDRESS
1.Mr. Eric Ekebu
Officer Transport and Logistics
Uganda Revenue Authority (URA)
******@***.**.**
2.Mrs Ritah Mukakasana
Supervisor Procurement & supply Chain
Uganda Revenue Authority
***********@***.**.**
3.Mrs Sarah Nyamwenge
Manager,Learning&
Development
Uganda Revenue Authority (URA)
**********@***.**.**
I, Ronald Musoke certify that the information provided in this CV is true and correct to the best of my knowledge.
Contact this candidate