Data Entry Customer Service

Carol Pitt **** Woodyard Circle Upper Marlboro, MD 20772

202-***-**** ******.*******.****@*****.***

Objective:

I am seeking a position in a professional work environment that will allow for me to utilize the skills I have acquired as a payroll specialist, office manager, and human resources assistant.

Highlights:

Customer Service

Organizational Skills

Effective Communications

MOS Office Suite

Payroll & Data Processing

Staff Training

Excel, PowerPoint, Publisher

Sales- Product Placement

Database Management

Experience

Office Clerk II / Administrative Assistant III Middle River, Maryland

Maryland DOT, Maryland Aviation Administration May 2018 – March 2020

Created interview questions, served on interview panel and scored interviews. Tracked correspondence for the Secretary of State and Governors’' office. Managed Airport Chief's calendar, employees’ timecards, emergency contact information spreadsheet, and employees’ personnel files. Prepared numerous PowerPoint Presentations, Procurement Invoices for new contracts, leases and renewals. Assisted with contracts and leases and prepared security checkpoint logs. Edited and proofread newsletters before distribution, updated phone directory and emergency plans. Monitored CDL training and Airfield Driver training and created and issued airport badges.

•Managed Activity Statistics Report, Accomplishments Reports, and Fuel Survey Reports for the daily operations of the Airport.

Contractual Payroll Specialist Colmar Manor, Maryland

PerCon Contracting, LLC May 2017-November 2017

Processed weekly payroll, performed bookkeeping and filing. Completed administrative tasks and coordinated meetings. Used software to prepare a variety of documents.

•Acted as team leader to ensure daily operations

Office Manager Brooklyn, Maryland

RCP-HVAC, LLC October 2013-July 2016

Coordinated and facilitated daily office activities. Conducted staff meeting and orientations to implement new policies and procedures. Monitored the performance of staff and generated daily and weekly performance reports. Performed record keeping task, managed accounts receivable and payable. Managed office petty cash fund and maintained office calendar and appointment schedule for clients and staff. Provided clients with exceptional customer service via phone, in-person or email

•Provided exceptional support to managers and co-workers which increased overall efficiency by 30%

Home Care Service Aid Upper Marlboro, MD Self-Employed June 2003- September 2013

Created and sustained a monthly budget for the household, maintained a monthly schedule for four children and two adults. Planned, shopped and prepared all meals for the family. Organized specific areas of the home, tracked bookkeeping, schedule and planner for the business. Provided transportation for children to school and for extracurricular activities.

•Provided exceptional caregiving to clients of all ages, provided them with a happy and comfortable life

Data Entry Clerk/Team Leader Lanham, Maryland Shoppers Food Warehouse Corporate Office February 2002- March 2003

Provided clerical and administrative support. Answered phones, performed data entry and administrative tasks (e.g., filing, timekeeping, organizing/coordinating meetings and conferences, ordering office supplies, etc.). Proofread incoming and outgoing correspondence. Researched special issues,

Combined and rearranged data from 50 source documents from Email, Faxes and Vendors within a record time period of 7 hours

•Promoted from Data Entry Clerk to Team Leader

•Trained 11 employees on SIS (Supermarket Information Systems)

Education:

Community College of Baltimore County, Essex, Maryland

•Career Development and Computer Training June 2017

University of Phoenix Columbia, Maryland

• Business Administration May 2009

References:

Available upon request

Contact this candidate