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Human Resources Customer Service

Location:
Madison, WI
Posted:
September 17, 2023

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Resume:

REBECCA L. CASSADY, MBA, PHR

**** *’Keeffe Ave **4 Sun Prairie, WI 53590 adzq8l@r.postjobfree.com 205-***-****

Multi-Faceted Human Resources Executive

Versatile, top-tier HR professional consistently demonstrates strong organization and project management skills with proven capabilities to achieve goals exceed expectations, and multi-task effectively in diverse, fast-paced environments.

SUMMARY OF QUALIFICATIONS

Dedicated professional with more than 16 years of experience managing full spectrum of human resources functions, programs, and services, reinforced with business administration, operations, and project management expertise.

Proven success introducing and implementing continuous process improvements, including effective recruitment programs and staff-development initiatives to drive corporate goal attainment.

Continuous engagement in professional development to increase knowledge and develop a foundational background in accounting, finance, marketing, and health services.

Adept in organization and delivery of a wide range of health services, organizational theory and models, including all aspects of management, healthcare policy, organization, and business operations.

Self-motivated and detail-oriented with broad experience in supervising employees, implementing training programs, establishing performance incentives, and conducting personnel evaluations.

Outstanding leadership and team building strengths that generate optimum productivity and performance, coupled with the vision necessary to develop and implement successful action plans.

Effectively introduced policy improvements, business plans, and staff-development initiatives to drive production goal attainment; ability to resolve staff issues and negotiate productive outcomes.

Exceptional verbal, written, and interpersonal communication skills with strong presentation and negotiation capabilities; interfaces effectively with all levels of staff and management in a manner that promotes team building while developing a sense of cooperation.

DEMONSTRATED RESULTS/PROVEN Computer skills include proficiency using Microsoft Office; HRMS; Kronos; UKG; Workday; Adobe Photoshop; Adobe PageMaker; Office Timesheets; APD; Paychex Payroll Software; EBS On-line Payroll Software; FileMaker Pro; Windows OS; and Mac OS and others.

METHODOLOGY

Business Administration – effectively manages all aspects of administrative functions; adept in facilitating projects, processes, and initiatives as well as providing vital assistance to leadership, and management.

Human Resources Management – utilized practical knowledge of human resources functions and principles to reach and sustain business goals, enhance work ethic, and strengthen organizational culture.

Accounting – accounts receivable/payable, budgeting, Payroll processing, financial reports

Personnel Development – facilitated recruitment, interviewing and hiring of new staff; administered personnel evaluations and established incentives; coached teams to increase productivity and efficiency, aligning business culture with values and productivity goals to accelerated performance.

Strategic Planning – developed and introduced new procedures, processes and best practices applicable in the improvement of operational human resource.

Ethics – thorough knowledge of theory and principles related to human resource and healthcare ethics and practices applicable to the management of health care delivery systems, clinical operations, procedures and protocols.

Legal Compliance – strong command of employment laws and compliance issues; observed, wrote, and enforced policies and procedures to ensure compliance with corporate, federal, and state requirements.

Acclaim – earned progressive career success with continuous advancement to positions of leadership and increased responsibility based on stellar performance; attained MBA; Summa cum Laude distinction, member of Sigma Beta Delta International Honor Society in Business, Management, and Administration, recognized for excellent service and leadership with countless Customer Service Awards

EDUCATION AND TRAINING

GRADUATE CERTIFICATE IN HEALTH SERVICES

KELLER GRADUATE SCHOOL OF MANAGEMENT AUGUST 2011

Graduated with Honors ● Dean’s List ● President’s List Naperville, IL

MASTER OF BUSINESS ADMINISTRATION DEGREE (MBA)

Concentration: Human Resources Management 2010

KELLER GRADUATE SCHOOL OF MANAGEMENT Naperville, IL

Graduated with Honors ● Dean’s List ● President’s List

BACHELOR OF SCIENCE DEGREE: TECHNICAL MANAGEMENT (BS)

Major: Human Resources Management 2009

DEVRY UNIVERSITY Oak Brook, IL

Summa cum Laude ● Dean’s List ● President’s List

● Sigma Beta Delta International Honor Society in Business, Management and Administration

PROFESSIONAL EXPERIENCE

DAL-TILE March 2012 to present

The company is one of the world’s largest and best-known ceramic tile makers. It designs, manufacturers, and distributes ceramic, porcelain, glass, metal, and natural stone tile. Dal-Tile is a subsidiary of flooring giant Mohawk Industries.

HUMAN RESOURCES EXECUTIVE /SAFETY MANAGER

Responsible for ensuring the efficient and effective administration of all related HR, Safety and Environmental company and local policies of the manufacturing plant.

Supervise the daily and on-going HR, Safety and Environmental functions of the plant.

Initiate and follow through on improvement initiatives in area of responsibly.

Foster an environment of positive employee relations by working with and engaging employees in initiatives, consistently administering policies and ensuring effective and open communication and problem resolution channel.

Administer environmental programs to include water, air and waste requirement and regulations.

Organize and conduct training programs as needed for Safety and HR compliance and employee growth.

Investigate, track and manages injury and lost workday cases and metrics.

Maintain OSHA log and administer workers compensation documentation, records and activity.

Conduct hazard and safety assessments and keep applicable records.

Coordinate with Headquarters EHS Department to ensure compliance with all related governmental regulations and reporting requirements.

Supervises HR representatives and ensures on-going development, feedback and coaching.

Serve as a resource for facility employees for information about policies, position duties, benefits, etc.

Ensure facility is properly staffed by overseeing such areas as workforce planning, hiring processes, position, training and certification.

Perform other related duties as needed.



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