Eileah

Phinnessee

North Las Vegas, NV *****

725-***-****

W: eileah.phinnessee@gmail.

com

Skills

• Administrative Support

• Critical/Analytical Thinking

Written/Oral

Communication

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• Clinical staff support

• HIPAA compliance

• Schedule management

• Report preparation

• Customer service

• MS Office Suite

Professional Summary

Accomplished administrative leader with progressive healthcare background and expertise to enhance operational capacities of busy professionals. Expert in managing calendars, communications and records with impeccable timing and high accuracy. Superb communication and presentation skills. Experience

NantHealth El Segundo, CA

July 2022 - August 2023

Administrative Clinical Coordinator

Maintained strict confidentiality and adhered to HIPAA guidelines and regulations when dealing with any patient records received and communicating with medical oncology offices.

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Responded to requests for information, including routine letters, inquiries and follow-ups.

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Triaged and reviewed patient treatment plan and medical records according to insurance requirements before transferring to clinical team.

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• Supported clinical team throughout review process of treatment plans. UnitedHealth Group/Health Plan of Nevada Las Vegas, NV August 2018 - July 2022

Senior Administrative Coordinator/Community Health Worker Provided general information to individuals and families on program objectives and services

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Recommended community and clinical resources, including transportation, group meetings, and patient advocacy.

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Helped identify and engage patients most likely to benefit from community health support.

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Delivered culturally and linguistically appropriate community health services to clients.

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UnitedHealth Group/Optum Las Vegas, NV

August 2016 - August 2018

Senior Administrative Assistant/Project Coordinator Managed diverse communication channels, filtering out irrelevant information, handling basic responses and compiling lists of important messages.

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Covered executive telephone lines, documenting messages, handling emergencies and using sound judgment on email communications.

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Supported workflow of daily administrative tasks to achieve targets and deadlines.

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NetCom Learning Las Vegas, NV

May 2014 - August 2016

Administrative Assistant

Coordinated logistics for successful conferences, meetings and special events.

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Delivered range of basic and advanced clerical support for daily and special project needs.

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• Directed calls based on query type to streamline support. Houston Fearless 76, Inc Beale, CA

May 2005 - June 2007

Administrative Assistant

Ordered and distributed office supplies while adhering to fixed office budget.

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Scheduled meetings, trips and appointments for team and maintained master calendar.

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• Met legal requirements by correctly completing important forms. Education

Bachelor of Science

Weber State University, Ogden, UT

Completed 45 credit hours

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