KOUSALYA KUMMARA, MBA

Mobile:786-***-**** Miami, Florida Email:adzq8i@r.postjobfree.com

PROFESSIONAL SUMMARY

An experienced professional with a desire to work for an organization that will allow my proficiencies to be put to their best use thus enhancing the value of the organization and contributing to its growth. Strong background in Human Resources and Marketing, experience in employee relations, recruitment, and training/development. Proven ability to build strong positive relationships with employees and managers. Strong communicator with the ability to manage conflicts and provide guidance/support to employees. Meticulous with an analytical mind and cheerful outlook.

PROFESSIONAL EXPERIENCE

Intake Specialist – March 27, 2023, to till date.,

Alliance for Aging Disability Resource center- Miami, Florida

Assessment and screening the clients.

Working on ENHCE (Enhanced Home Care for the Elderly) project.

Working on Amazon workspace, refer and Avaya clouds.

Screening to initial and reassessment for the clients.

Resolve the client’s issues and complains.

Coordinating schedules, and processing paperwork.

Attention to detail review a client’s medical history or a legal client’s history.

Certificate of comprehensive Assessment (701B) from the Florida Department of Elder Affairs.

Certificate of medications and substance abuse, social resources, caregiver, mental health, residential living environment from the Florida Department of Elder Affairs.

Certificate of completion ADLs and IADLs presented by the Florida Department of Elder Affairs.

Certificate of achievement from the Alliance for Aging, Inc.

Assistant Manager - September 2011-April 2014

Aditya Trading Solutions Pvt. Ltd- Chennai, Tamil Nadu, India

Assisted Manager with the day-to-day operations.

Supervised employees, managed schedules, and ensured tasks were completed efficiently and on time.

Recruited employees based on my working experience in trading.

Trained employees in the field of commodity Sensex markets.

Trained employees on customer service skills to ensure their customers’ expectations were being met, Telephone and email communication and day to day administration tasks.

Resolve employees and customer issues and complains.

Faculty Position, IT Department - July 2006-June 2008

College – Andhra Pradesh, India

Advised and monitored students on their academic performance and career goals via lectures and exam evaluation.

Served on departmental and institutional committees including curriculum committees for new faculty hires.

Participated in outreach and community service activities in relation to computer education.

Collaborated with other faculty members and researchers in the department and across the institution and with industry and government researchers.

Supported researchers in the field of computer networks.

PROFESSIONAL COMPETENCIES

Administration Skills

People management

Efficient completion of daily tasks

Effective time management

Coordinating with diverse stakeholders (vendor, management, and clients)

Proficient in Microsoft Office (Word, Excel, PowerPoint); Outlook; Adobe Acrobat PDF Editor, and Microsoft Teams

Soft Skill Strengths

Strong working skills in Amazon workspace and Avaya clouds.

Effective communication skills (verbal &written)

Prioritization and problem solving

Ability to work independently and in a team

Meticulous and negotiation skills

Strong work ethic and ownership

Industrial relations and work ethic

EDUCATION

Master of Business Administration (MBA) 2011

Jawaharlal Nehru Technological University (JNTU) – Anantapur, Andhra Pradesh, India.

Bachelor of Science (BSc) 2005

Sri Venkateshwara University (SVU)- Tirupati, Andhra Pradesh, India.

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