Customer Service Front Desk
Resume:
Esmeralda Luna ** Calle Manana Rd
Belen, New Mexico
adzq89@r.postjobfree.com
EXPERIENCE
Safesite Daycare
Teacher
May 2023 - PRESENT
In this role, my daily responsibilities varied from creating weekly lesson plans for the children depending on their age group and abilities. The position is very hands-on and is really about developing relationships with not only the children but the parents. By establishing strong and productive relationships with parents it allowed me to better assist and take care of their children.
Paradigm Physical Therapy
February 2021- May 2023
Lead Receptionist / Trainer
During my two years at Paradigm, I was trained for a variety of responsibilities and delivered excellent customer service to our patients. Receptionist
My duties often had me doing the day-to-day front desk work which consisted of
● Scheduling Patients
● Submitted Insurance Authorizations
● Answering phones in a professional manner
● Sending out preregistration packets to new patients
● Auditing of multiple clinics' patient schedules
● Insurance Verification for Medicare and Medicaid patients
● All Medical requests for Disability Determinations of New Mexico Training
After establishing myself as an adept receptionist I was given the responsibility of training all incoming receptionists.
● Basic customer service training
● Trained on both scheduling and Insurance Authorizations
● Trained on entering new patient referrals
SKILLS
● Adept in Microsoft
Office especially Word
and Excel
● Fast Learner
● Reliable
● Consistent
● Great with people and
building relationships
EDUCATION
Los Lunas High School
Received my Diploma after four years of High School University of New Mexico
August 2020 - Currently Attending
I am currently in pursuit of my Bachelor's Degree in Psychology with a minor in Business Administration.
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