Business Development Customer Service

CARRIE HINDS

********@*****.*** 580-***-**** Comanche, OK 73529

Summary

Branch Manager with exceptional drive and dedication to accomplishing business objective and exceeding customer expectations 18+ year history of success in travel industry

Skills

Business Development

Work Prioritization

Relationship Building and Management

Business Development Expertise

Performance Reviews

Branch Operations Management

Shift Scheduling

Interviewing and Hiring

Coaching and Mentoring

Sales Development

Sales Professional

Customer Service

Excels in Team Leadership

Employee Development

Proficient in MS Office

Decision-Making

Staff Supervision

Attention to Detail

Approachable

Revenue Generation

Collections

Excellent Communication Skills

Marketing

Cash Handling

Verbal/Written Communication

Upselling and Cross-Selling

Dependable

Community Relations

Excellent Work Ethic

Team Supervision

Excellent Time Management Skills

Strong Interpersonal Skills

Experience

Enterprise Rent-A-Car Duncan, OK

Branch Manager

03/2005 - Current

Planned work schedules to maintain adequate staffing levels.

Verified cash by balancing cash drawers and maintaining cash count records.

Supported outside sales force in servicing and obtaining new business.

Managed and inspired team members to perform to full potential, driving branch profitability.

Designed sales and service strategies to improve revenue and retention.

Disciplined employees to encourage compliance with company policies and procedures.

Established and built customer relationships through targeted outreach and initiatives.

Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.

Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.

Assigned duties to employees and examined work for accuracy, neatness and timeliness.

Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.

Managed staff scheduling, hiring and training processes.

Conducted regular performance reviews for all employees in the branch.

Resolved escalated customer complaints in a timely manner.

Monitored financial performance of the branch on a monthly basis.

Established strong working relationships with external partners such as vendors and suppliers.

Assisted other branches when needed during peak periods or special projects.

Provided feedback on employee performance evaluations conducted by supervisors.

Participated in community events to promote brand awareness.

Education and Training

Cameron University Lawton, OK

Bachelor of Science in Education of Individuals in Elementary Special Education Programs

05/1999

Comanche High School Comanche, OK

High School Diploma

05/1990

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