Work History

Restaurant Assistant Manager – Self Employed

Chikin’s Japanese & Korean restaurant, India (July 2023 – Current)

Address customers' complaints or concerns, maintain records of stock, repairs, sales and wastage, prepare and submit reports

Outlet Supervisor

The Plaza by Anantara, Doha (October 2022- May 2023)

Take full responsibility and ownership of having a key presence during all scheduled shifts

Committed to delivering high levels of customer service

Work closely with the manager to identify and resolve performance issues

Perform any duty requested by Management to ensure the effective and efficient dining operations. Supervise all the staff by providing work direction, performance reviews; and coaching the team

Supervisor Hostess

Grand Hyatt, Kuwait (March 2022-October 2022)

Conducting client presentation of the hotel and services, successfully painting a picture of what this hotel would have to offer using only limited preopening collateral and to promote awareness of this new property. Helping the newcomers with sequence of service. Working closely with Assistant Restaurant manager, so we can give unique experience to our guests.

Restaurant Lead Hostess

Double Tree by Hilton, Macedonia (September 2019-September 2020)

Responsible for coordination of up to 20 service staff, Set dining tables according to type of event and service standards in a restaurant with capacity of 300. Displayed enthusiasm and knowledge about the restaurant's menu and products. Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff members. Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant. Consistently provided professional, friendly and engaging service.

Restaurant Hostess Supervisor

Italian Restaurant Oliveto, Bahrain (April 2016-April 2017)

Managed the schedule of reservations and distribution among servers. Answered phones: recorded, confirmed reservations. Completed opening and closing procedures according to set standards. Managed Front of House when Upper Management was unavailable. Resolved guest complaints promptly and professionally. Worked successfully with the team in a fast-paced environment. Trained new employees on restaurant practices and responsibilities in a limited time.

Restaurant Supervisor

S- Hotel, Bahrain (February 2015- September 2015)

Provided feedback to the employee and department managers on the employee’s performance and job responsibilities. Work closely with the manager to identify and resolve performance issues/opportunities of the team members as they arise. Perform any duty requested by management to ensure the effective and efficient dining operations. Continuously improve the quality of provided services, assist in directing a high quality, Timely communication of inventory, cash handling, safety and customer matters. Ability to train, lead and motivate a staff of food professionals

Head Hostess, Ramee Grand Hotel and Spa/ Bahrain (August 2013-February 2015)

Italian Restaurant /Rialto- Japanese restaurant /Ruka

First impression of restaurant and last warming goodbye, creating positive and fun experience for customers. Reservation bookkeeper, ensuring organized and accurate records of customers. Plan private dining room events, help to create romantic evenings for dinner dates, set up birthday parties and even assist in proposals.

Restaurant Supervisor

Dish Italian Restaurant/Macedonia (October 2009- August 2013)

Overseeing the front of house personnel to maintain adequate staffing and minimize overtime. Meeting, greeting and encouraging feedback from customers and used feedback to implement positive changes within the restaurant. Delivering quality service by providing a warm and welcoming environment. Effectively listening to, understood and clarifying guest concerns and issues. Maintaining complete knowledge of restaurant menu, including daily specials.

Wedding Coordinator/ Supervisor

Imes Restaurant/ Macedonia (2005-2009)

Consult client through planning process, providing schedules, tasks and organizational tools along with vendor. Planned wedding menus by carefully selecting appetizers, entrees and beverages according to event theme for up 350 guests. Manage day of events by monitoring the time and overseeing over 30 personnel including event staff members. Responsible for all aspects of wedding coordination to create a memorable event for the guests.

Barista, Variety Café/ Macedonia (2002-2005)

Education: High School Diploma, Cvetan Dimov, Skopje/Macedonia

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