Customer Service Medical Office Mortgage

DANIELLE R. JONES

***** *******, *** ****, ** ***37 *****************@*****.***

Phone 313-***-**** 248-***-****

SKILLS

Strong written and verbal communication skills

Strong customer service skills Experience with Electronic Medical Record (EMR)

Knowledge of government mortgage laws and System

guidelines Enhanced listening and empathetic skills

Knowledge of destiny launcher and doc velocity Training in CPR and First Aid

Knowledge of the loan process Training in common disease etiology and treatment

Strong ability to adapt to an ever-changing industry/environment

EDUCATION

Baker College, Clinton Township, MI

Associates of Applied Science, Medical Assistant;

RELEVANT COURSES

Phlebotomy and Administration of Medication

Acquired the skills necessary to properly draw blood and send it out for laboratory testing

Knowledge of appropriate drawing and injection locations

Knowledge of proper drawing order and medication preparation

EKG

Learned how to properly obtain an error-free reading and how to identify artifacts

Knowledge of the 12-lead EKG as well as Holter Monitors and diaries

Minor Office Surgery

Acquired knowledge of medical office procedures such as cyst removal and colposcopy

Knowledge of proper tools needed to perform certain procedures and how to assist the physician

Medical Office Procedures & EHR/EMR

Practiced scheduling and appointment techniques, filling and mail procedures, written communications, transcription skills, and managed patient records

Medical Office Finance

Learned the fundamentals of bookkeeping skills needed for medical staff.

Gained experience working with the pegboard system, ledgers, day sheets, petty cash control, and reconciliation of bank statements

Medical Billing and Coding

Practiced proper billing and coding skills and techniques.

CERTIFICATIONS/TRAINING

CPR and First Aid Certified, September 2013 - 2019

PREVIOUS EXPERIENCE

Michigan Healthcare Professionals/Oakland Medical Group (MHP/OMG)

Patient Scheduler, August 2022-Present

Answer patient calls and questions.

Route patient and personnel calls to the correct teams including the doctor’s, nurses and PA's.

Register and schedule new patients.

Submit patient prescription refill requests for approval.

Assist with all daily duties of the office.

Home health aide through the State of Michigan/New Horizons Community Health Group

Home Health Aide, June 2010-Present

Providing care and assistance in areas that she needs help such as with housework, mobility, toileting, grooming, and meal prep.

Provide transportation to appointments as well as handling her errands.

Ensures that her environment is a safe one, free of fall risks and other hazards.

UWM-Closing dept

Change of Circumstance & Invoice teams, November 2018-June 2021

Ensured that invoices and charges to the borrower were date and TRID compliant

Remained up to date with daily changes in processes such as adding and removing fees on LE/CD's

Collaborated with internal teams as well as brokers to ensure the quality and accuracy of the loan

Maintained knowledge of company loan products and services

Assisted brokers with updating date tracking, reviewing tolerances, and submitting changes to the change of circumstance team for review

Toys R Us

Customer service and leadership team member, September 2016-May 2018

Performing customer service duties such as making timely and accurate transactions with returns and purchases.

Supervising other cashiers and team members while serving as one of the store's leadership team members (GSTM/ CSL).

Occasionally performing cash counting duties and maintaining accurate documentation of the store's currency.

Maintaining a safe and clean work area for all team members daily.

Deal with customer issues functioning as part of the leadership team as well as its subordinate team.

Inspect products for quality, completeness, and expiration before returning them to the sales floor. Ensuring that every guest's visit is a favorable and memorable one.

Oak Park School District

Chartwells and Sodexho Marriot

Food Service Worker and Manager, August 2004 – March 2014

Assisted and participated in the carrying out of daily tasks needed for effective kitchen production.

Displayed and maintained quality customer service through daily interactions with students, staff, and other professionals.

Kept accurate records of various supplies and produce to ensure complete and organized food services.

Upheld appropriate food safety regulations as depicted through Servsafe Certification.

Experienced leader; serving as manager and direct supervisor for other employees.

Exhibited clerical work skills such as; answering phones, delivering messages to the appropriate destination, filling and maintaining private documents as well as support to the managers on duty

Practiced accounting procedures such as; balancing books, maintaining accounts payable and receivable as well as collections procedures.

VOLUNTEER EXPERIENCE

Forgotten Harvest, Oak Park, MI, June 2013

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