Customer Service Delivery Driver
Resume:
CH
CRAIG
HOLMES
*** * ****** **, ************, Pennsylvania,
United States, 19123
adzq5s@r.postjobfree.com
Professional Experience
Education
Seasoned delivery professional, familiar with the daytoday operations of the transportation department, including scheduling, route optimization, and safety compliance
Consistently demonstrates the ability to develop and implement customer service policies and procedures
Proven track record of managing deliveries with accuracy and efficiency Experience in managing the entire delivery cycle from order placement to delivery Experienced in identifying potential customers, building relationships and closing deals
Vending Specialist Refreshing Mid-Atlantic August 2022 - Present Inspected vehicle before and after each daily route Supported project managers by reviewing invoices, making vendor payments, and ordering materials/product for vending route Perform timely delivery of Vending shipments, conduct inspections and labeling of packages prior to loading, and maintain a 97% on- time delivery rating
Maintained cleanliness of company vehicles, alerted management to potential issues, and ensured compliance with traffic regulations at all times
Lead Office Furniture Installer Staples January 2018 - April 2022 Managed many projects, oversaw dynamic project teams comprised of diverse personnel, and ensured on-time and on-budget completion
Identified process improvement opportunities to enhance operational effectiveness and improve team productivity, resulting in damaged product reduction in warehouse
Delivered proposals, answered client calls, and reviewed invoices, and blueprints Conduct pre-trip safety inspections on company vehicles, troubleshoot issues, and create reports for the transportation manager on defects, safety risks, equipment, and policies
Delivery Driver / Document Shredder Shred-It March 2015 - January 2018 Attended meetings with the cybersecurity team to discuss potential security threats and identify opportunities to enhance information security measures for current and potential clients Conduct root cause analysis for unauthorized access attempts, create security logs, and develop new information security management policies to reduce the risk of intrusion
Managed customer returns, fielded complaints with patience and understanding, and identified resolutions to ensure customer satisfaction
Optimize route planning during high-volume business days to reduce delays Business Northeast High School, Philadelphia PA September 1994 - June 1998 Experienced in leading and managing teams in all stages of the project lifecycle. Key Skills
DOT Laws and Regulations
26ft Box Truck Driver
Lifting, Carrying 100lbs
Power Tools, Hand Tools, Safety Training
Team Building / Customer Service
Punctual / Detail Oriented
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