Customer Service Relations

Adeyinka O. Williams

Baton Rouge, LA ***** • 225-***-**** • ********.*********@*****.***

Professional Summary

A dedicated and knowledgeable individual with vast experience providing exceptional customer service to a wide variety of clients.

Proven ability to quickly assess customer needs and provide appropriate solutions; Adeyinka is super skilled in resolving customer issues, managing customer relations, and providing detailed product knowledge.

Adeyinka is super skilled in resolving customer issues, managing customer relations, and providing detailed product knowledge.

Adeyinka is committed to streamlining processes to improve customer service efficiency and satisfaction through detail-oriented processes.

Skills

Call Volume and Quality Metrics

POS System Operations

Document Conversion

Oracle EnterpriseOne

Sales and Upselling

Product Knowledge

Customer Relationship Management

Document and Records Management

Complaint Logging and Resolution

Project Management

Work History

Customer Service Associate, 03/2019 to 04/2023

Tebol Energy Services – Ikoyi Lagos

Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences. Exhibited high energy and professionalism when dealing with clients and staff. Investigated and resolved customer inquiries and complaints quickly. Managing over 50 calls per day by responding to requests, assisting with product selection, and handling ordering functions.

Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Trained staff on operating procedures and company services. Investigated and resolved accounting, service and delivery concerns. Customer Service Specialist, 10/2016 to 02/2019

Hybrid Consulting Limited – Ikeja Lagos

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.

Took payment information and other pertinent information such as addresses and phone numbers to place orders.

Achieved high satisfaction rating through proactive one-call resolutions of customer issues. Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Participated in team meetings and training sessions to stay informed about product updates and changes.

Utilized customer service software to manage interactions and track customer satisfaction. Tracked customer service cases and updated service software with customer information. Developed customer service policies and procedures to meet and exceed industry service standards.

Analyzed customer service trends to discover areas of opportunity and provide feedback to management.

Front Office Manager, 11/2009 to 09/2016

Makzeejay Ventures – Ikeja Lagos

Reconciled end-of-day reports to determine accurate billing and payment processing. Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.

Coached employees through day-to-day work and complex problems. Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.

Developed procedures to establish accurate and organized check-in and check-out processes. Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.

Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.

Prepared reports to assist business leaders with key decision making and strategic operational planning.

Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.

Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Education

Bachelor of Science: Geophysics, 09/2007

Olabisi Onabanjo University - Ogun, Nigeria

High School Diploma: 06/2001

Community Grammar School - Ibadan, Nigeria

Languages

English

Native or Bilingual

French

Elementary

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