Customer Service Supervisor
Resume:
Jeremiah Rogers
Field service supervisor/ service consutant
Paterson, NJ 07502
adzq3y@r.postjobfree.com
#readytowork
Work Experience
Field Service Supervisor
Kreg Therapeutics - North Bergen, NJ
January 2019 to Present
I am currently the field service supervisor at kreg here in Nj I oversee the NY and NJ market. Duties include routing drivers to destination for deliveries and pick ups. I do repair to merchandise using different tools . I am in charge of all shipping and receiving of all materials that come in and out as well as orders that have been processed and sent to me from other markets. Im also D.O.T certified I have multiple years of experience driving forklifts and reach machines,experienced using label machines I am also in charge of doing all inventory everyday and updating all inventory via computer .I have worked in and out of warehouses so I know just about every aspect of how to run them. I am currently supervisor over a team of 4 -5 employees in my market. My motto is team work makes the dream work. I am trying to find a better career with stability one that strives and rewards for hard work and dedication. Service Consultant/Driver
ArjoHuntleigh Inc - Englewood, NJ
August 2013 to Present
Provide information about service procedures and expected timelines. Discuss options with clients and determined appropriate plans. Document changes to clients accounts, including personal information and payment details. Write service orders and updated schedules.
Contact customers about any issues that may have arose. Visit customer locations to determine needs, set up contacts, and provide training. Maintain accurate logs of all deliveries.
Ensure that goods are delivered to customers on time and in excellent conditions. Directly interact with customers in a pleasant manner. Assess vehicle after each shift for any damages and maintain a clean environment. Maintain accurate stock records and schedules.
Pick up incoming stock and deliver material to designated locations. Field Supervisor/Cable Technician
RFM SERVICES - Clifton, NJ
April 2002 to September 2013
Complete connections, re connections, disconnections, and service changes for residential and commercial customers.
Perform troubleshooting with techniques such as speed and ping tests. Provide training on use, troubleshooting, and calibrating equipment. Manage firewall, network monitoring, and server monitoring on and off site. Recommend architectural improvements, design solutions and integration solutions. Kept teams on task and completing milestones on time. Investigate issues and develop effective solutions. Maintain compliance with company standards to perform all maintenance activities. Shipping and Receiving Clerk/Forklift Operator
Versabar, Inc - Paterson, NJ
August 1999 to July 2002
Verify and keep records on incoming and outgoing shipments. Prepare items for shipment by performing the following duties to quality and productivity standards. Operate lift trucks or hand trucks to convey, move or hoist materials to proper departments or areas. Create shipping documents, such as invoices and purchase orders. Pull inventory from the shelves.
Maintain clean and organized work space.
Gather, log, and monitor all shipping data.
Maximize sales by shipping on time and accurately. Education
Associate in Criminal Justice in Criminal Justice
Kaplan University
September 2000 to May 2002
High School Diploma
John F Kennedy High School - Paterson, NJ
September 1990 to June 1994
Skills
• Logistics
• inventory
• SAP
• Inventory Management
• Commercial Driving Experience
• Warehouse Experience
• Box Truck Experience
• English
• Forklift
• Time Management
• Data Collection
• Customer Service
• Manufacturing Experience
• Basic Math
• Shipping & Receiving
• Driving Experience
• Succession Planning
• Management Experience
• Administrative Experience
• Process Improvement
• Clinical Trials
• Van driver
• Box truck
• Commercial driving
Certifications and Licenses
DOT
May 2015 to September 2019
Dot certified for over 5 years with clean drivers license no accidents Assessments
Vehicle Maintenance Skills — Highly Proficient
February 2019
Measures a candidate's knowledge of general vehicle maintenance inspections to complete minor repairs.
Full results: Highly Proficient
Delivery Driver — Familiar
February 2019
Interpreting instructions, reading maps, and solving problems. Full results: Familiar
First Aid Skills — Proficient
February 2019
Measures a candidate's ability to identify treatments for common medical emergencies. Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills
Data Entry, Automotive Service, ERP, Shipping And Receiving, Records Management, Supervisor, Conflict Resolution, Customer Relationship Management, Communications, time management
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