Customer Service Administrative Assistant

Professional Profile

Stellar professional with administrative and insurance sales experience, transitioning into the IT field with a passion for growth. Combining meticulous organizational skills, client-centric focus, and a commitment to staying current with IT trends, I am eager to contribute to innovative solutions in cybersecurity, network administration, and cloud computing. Adaptable, detail-oriented, and driven, I am ready to make a meaningful impact on IT projects and teams.

Technology Summary

Systems: Windows 10 & 11, Mac OS X, iOS, DNS and DHCP, Network, Physical and Logical Security, Network Standards and Protocols, IPS/IDS Intrusion Prevention System, and Intrusion Detection System

Hardware: Disassemble and Reassemble desktop PCs, RAM, Hard Drives, Motherboard, and Processors

Software: Microsoft Firewalls, identify types of Malware, Adobe Acrobat XI Professional, Scripting with Visual Basic, Classless IP Addressing

Key Skills

-Microsoft Cloud Strategy

-Routers & Switches

-Test Equipment Operation

-Microsoft Office Suite

-Basic Troubleshooting

-Sales & Retention

-Installation, Service & Repair

-Microsoft Cloud Strategy

-Hardware Configuration

-Customer Service/Support

-Active Directory

-Microsoft Azure

Education

MyComputerCareer Information Technology Security Administrator September 2023

University of Alabama Spors Management (BA) January 2018

Employment History

Technical Support Advisor Concentrix 8/2023 – Present

Resolve technical issues pertaining to hardware, software, and client products with precision

Leverage product knowledge to nurture client relationships while exploring innovative ways to retain customers

Provide fundamental customer service support to ensure client satisfaction

Exhibit expertise in sales techniques, encompassing prospecting, negotiation, presentation, and the application of both B2B and B2C strategies

Independent Contractor American Income Life Insurance 9/2019 – 8/2023

Maintained knowledge of policies, industry trends, and regulatory mandates to provide clients relevant guidance

Successfully conveyed the value of products and services through compelling sales presentations

Contributed to surpassing sales targets by effective collaboration within a team of professionals

Oversaw accounts, ensured prompt follow-ups, and addressed concerns with precision to enhance client satisfaction

Product Specialist Carl Black Buick GMC of Roswell 7/2019 – 9/2019

Attentively listened to customer preferences and needs, providing expert recommendations on suitable vehicle options

Demonstrated vehicle capabilities and orchestrated test drives to showcase quality and performance

Offered precise information on pricing, financing alternatives, warranties, and service packages

Contributed to vehicle inventory management, including the organization and updating of vehicle displays

Administrative Assistant Blast Fitness 5/2019 – 6/2019

Proficiently managed multi-line phone system, addressed inquiries, and routed calls to the appropriate staff

Collaborated with management team to ensure the smooth flow of daily operations

Supported promotional activities, including distributing flyers and sharing details about upcoming events.

Conducted informative tours of facility, showcasing Blast brand's commitment to health and wellness

Damion May

IT Support Professional

Email: adzq3u@r.postjobfree.com

Atlanta, GA 30080

Phone: 803-***-****

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