Administrative Assistant Customer Service
Resume:
Modesta Sifuentes
Arkansas
*******.********@*****.***
Work Experience
Certified Nursing Assistant
TWIN RIVERS HEALTH & REHAB - Arkadelphia, AR
August 2017 to Present
• Attend to individual needs of patients including assistance with grooming, bathing, oral hygiene, feeding, incontinent care, toileting, colostomy care, prosthetic appliances, transferring, ambulation, range of motion or other needs in keeping with the individuals’ care requirements
• Communicate and interact effectively and tactfully with patients, visitors, families, peers, and supervisory staff
• Document or otherwise report observations of patient behavior, complaints, or physical symptoms to nurse
• Measure and notate both intake and output of liquids and solids, documenting changes, and promptly reporting concerns to supervisory staff or nurse
• Perform all responsibilities in accordance with prescribed safety and infection control procedures, including thorough handwashing, use of disposable gloves when appropriate and proper disposal of solid materials.
Assistant Manager
TOBACCO SUPERSTORE - Arkadelphia, AR
March 2020 to August 2022
• Trained or instructed employees in job duties and company policies or arranged for training to be provided.
• Reviewed records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
• Money management: make safe deposits, count registers, document daily cashflow.
• Reviewed qualified candidates resumes to interview/hire future employees to help grow staff. Production
GEORGIA PACIFIC - Gurdon, AR
June 2017 to January 2020
• Adhered to safety standards MSDS material sheets; read and comply
• Continually examined product quality to ensure adherence to quality standards
• Demonstrated great teamwork by assisting others as needed
• Always ensured and maintained the flow of production
• Identified operation malfunctions and notified supervisor when necessary
• Lifted raw materials, finished products, and packed items, manually or using hoists
• Operated machinery in a safe and efficient manner while remaining complaint with company procedures Customer Service Representative
SYKES - Malvern, AR
December 2014 to June 2017
• Checked to ensure that appropriate changes were made to resolve customers’ problems
• Determined charges for services requested, collected deposits or payments, or arrange for billing
• Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
• Referred unresolved customer grievances to designated departments for further investigation performing activities such as exchanging merchandise, refunding money, or adjusting bills
• Resolved customers’ service or billing complaints by
• Solicited sales of new or additional services or products Education
Associate of Applied Science in Medical Administrative Assistant Ultimate Medical Academy-Clearwater - Clearwater, FL August 2020 to November 2021
Technical Certificate in BUSINESS OFFICE TECHNOLOGY UNIVERSITY OF ARKANSAS - Monticello, AR
August 2014 to May 2015
Skills
• Claims Appeal Process
• HIPAA Compliance
• Operate multi-line phone system, smart phone, and tablets
• Insurance Verification
• Attention to detail
• Aseptic Technique
• Dosage Calculations
• Data Inventory
• Patient Processing
• Communication Skills
• Basic Coding Skills
• POS
• Patient Registration
• Interpreting Prescriptions
• Critical thinking Skills
• ICD-10 & CPT
• General office duties
• Key 45 wpm
• Non-sterile compounding
• Medical Records
• Medical Terminology
• Vital Signs
• Transcription
• EMR Systems
• Infection Control Training
• Interviewing
• Medical Office Experience
• Medical Billing
• Medical Scheduling
• ICD Coding
• Phone Etiquette
• Quality Assurance
• Patient Care
• Employee Evaluation
• Employee Orientation
• Recruiting
• Caregiving
• Supervising Experience
• Medical Coding
• Insurance verification
• HIPAA
• Point-Click Care
• ADP
• EMR systems
Certifications and Licenses
CNA
December 2016 to December 2024
CPR Certification
BLS Certification
State Tested Nursing Assistant
AED Certification
Assessments
Spreadsheets with Microsoft Excel — Proficient
June 2022
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
Protecting patient privacy — Proficient
August 2023
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Medical billing — Proficient
August 2023
Understanding the procedures and forms used for medical billing Full results: Proficient
Medical receptionist skills — Proficient
August 2023
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Administrative assistant/receptionist — Proficient October 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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