Meagan Lynne Hintz, MPA September **, ****

P. 616-***-****

E. adzq2l@r.postjobfree.com

Governance Analyst

Blue Cross Blue Shield of Michigan

*** *. ********* ****

Detroit, MI 48226

** ******** Dr NE

Rockford, MI 49341

Education

Grand Valley State University

Masters in Public Administration: Healthcare Administration Baker College

Bachelors in Health Service Administration – Summa cum Laude Grand Rapids Community College

Associates in Computer Science (in progress)

Muskegon Community College

Associates in Science and Arts: Physics & Mathematics Work Experience

Blue Cross Blue Shield of Michigan May2017 – Present Governance Analyst, ACoE

• Conduct and analyze deep learning/machine learning model bias. Review results and findings with data science, business, and clinical teams for develop plan of action. Plan for continues testing and research and development to ensure models are up to most recent standards, findings, and best practices.

• Support standardization of analytics across the enterprise (10+ business teams) by consulting with business and technical teams as well as governance boards to document agreed upon definitions and logic for each business team’s use cases. This includes both the support of the enterprise level analytics standard layer as well as special use cases from business teams.

• Develop technical skills for big data platforms, database management systems, data architecture, and programming.

• Direct and lead meetings and discussions across all business teams and all management levels to ensure a clear and concise understanding of business needs, technical capabilities, and allow for address of known or potential data quality or integrity gaps.

• Participate in data steward and data request meetings to ensure conformity and alignment across the enterprise and across individual business and data teams. Sr. Analyst, WFM – Forecaster

• Statistical and predictive analytics for workforce management team regarding forecasting and insights for budgeting. Responsible for Blue Care Network and Blue Care Network – Medicare Advantage product lines as well as the Blue Care Network Clinical Program Operations.

• Using advanced statistical analysis and tools, created multiple reports and scenarios for managing constant changes in call volume and agent availability during the peak of the COVID-19 pandemic in 2020. These reports and scenarios allowed line area leadership to change plans on a daily basis if needed, and ensured we were still able to hit all of our performance guarantees despite the constant unknowns.

• Ongoing participation plans for departmental level corrective action plans to ensure both reliable and valid data are being produced and shared with line areas. This ensures line area leadership are always able to make the best decisions possible for their teams as well as become more confident in the data they are receiving from the WFM team. Sr. Analyst, WFM – Scheduler

• Statistical and data analytics for workforce management team regarding scheduling for agents. Responsible for Blue Care Network and Blue Care Network – Medicare Advantage product lines as well as State Wide Walk-In Center teams and the Blue Care Network Clinical Program Operations.

• Project lead on shrinkage analysis initiative aimed at giving in depth information regarding offline activities to line area leadership, especially concerning the use of unscheduled breaks. Estimated cost savings related to unscheduled breaks alone for a team similar to Blue Care Network is approximately one full FTE per year ($80,000-$100,000).

• Ongoing continuous improvement projects aimed at scheduling efficiency initiatives and best practices documentation.

SecureOne Benefit Administrators December 2014-May 2017 Group Administrator

• Project management for analytics, design, and operations for management of 200+ client groups. Working one on one with the development team to analyze data to define business needs and reporting objections. Testing development projects to ensure reports are user friendly and are fulfilling industry requirements with accurate data.

• Financial account analysis for 200+ client groups. Weekly and monthly financial reporting. Management of each individual group’s corporate banking accounts for their insurance plans.

• Support information systems department for client portals on our website. Creating and granting access to the portals for employers, their agents, and their employees. Training and support to ensure each user is able to fully utilize available online benefit tools. Daily data backups for entire system; assuring the security and integrity of the system. Home Care of Michigan November 2012- November 2014 Reimbursement Manager

• Project manager for the analytics, design, and operations of the reimbursement/billing division. Collection of over $200,000 in bad debt/aged accounts receivable in a 180 day time period from the division’s inception.

• Team lead/Project lead role where I created a formal business proposal and financial outlook report to develop and implement strategies to make our Holland office profitable. Also enhanced marketing techniques that resulted in a 100% increase in referrals for this office.

• Analyzed data on provider documentation for equipment to increase responses and decrease receiving time. Data led to improved processes to ensure higher billable rates that positively affected the bottom line.

Technical Skills and Languages

Deep Learning/Machine Learning

Business Analytics and Statistics

Project Management

Power BI

Tableau

Databricks

Redshift/AWS

Java

C++

Python

R

HTML

CSS

Certifications

Six Sigma – Black Belt 2018

Six Sigma – Green Belt 2018

Certified Pharmacy Technician – Rite Aid 2007

Service

Michigan House of Representatives – Candidate

Rockford Precinct 2 – Delegate

Jeff for the Third – MI 3rd Congressional District, US Congress Campaign Treasurer: Collect and monitor donations, monitor expenses, complete and file all campaign FEC paperwork.

Downtown Grand Rapids Inc. 2016 - 2017 Investment Alliance - Board Member Recommendations on project investment priorities for the core of downtown Grand Rapids.

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