Ashley Mitchell

PROFESSIONAL SUMMARY:

*+ years of customer service experience, including in a call center environment

Knowledgeable and experienced in working with Medicare and Medicaid

Extensive experience in health plan enrollment, call handling, and providing quality customer service

Knowledgeable and compliant with HIPAA regulations

Proficiency with MS Office

PROFESSIONAL EXPERIENCE:

Outreach Home Health Oklahoma City, OK 02/2019 - Present Patient Care Advocate – Home Health

Maintain accurate and timely patient records

Effectively work with physician, staff, patient and family members in a professional manner; while maintaining confidentiality in accordance to HIPPA regulations

Remarkable communication and listening abilities with outstanding organizational and interpersonal skills

Effective time management and attention to detail to accomplish multiple high-priority objectives

NTT Data Oklahoma City, OK 12/2018 - 02/2019

Customer Service Representative (Contract – Call Center)

Handled 13 calls daily regarding health plan enrollment LogistiCare Oklahoma City, OK 09/2018 – 12/2018

Customer Service Representative (Contract – Call Center)

Managed 60+ inbound and outbound calls in a timely manner

Followed communication “scripts” when handling different topics

Identified customers’ needs, clarify information, researched every issue and provided solutions and/or alternatives

Built sustainable relationships and engage customers by taking the extra mile

Kept records of all conversations in our call center database in a comprehensible way

Frequently attended educational classes and meetings to improve knowledge and performance level

Met personal/team qualitative and quantitative targets Cantu Service Lawton, OK 07/2014 – 09/2018

3rd Cook

Community Access Lawton, OK 02/2012 – 05/2014

House Trained Staff/Caregiver

EDUCATION:

High School Diploma, Lawton High School – Lawton, OK

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