Robert P. Feliu, MSA

adzq1b@r.postjobfree.com 404-***-**** Laguna Niguel, CA LinkedIn

PROFILE SUMMARY

Operations, Human Resources (HR), and Administration Director offering outstanding presentation, communication, and cross-cultural team management skills. High-energy, results-oriented leader with a proven track record of success.

Self-developed clinical service lines through strategic planning and program development. Build and sustain a positive relationship within the client's service area while beginning to foster new relationships with other potential stakeholders within the community and customer base. Have a current ‘SECRET’ U.S. Government security clearance.

Cultivates a company culture in which staff members feel comfortable voicing questions and concerns and contributing new ideas that drive company productivity. Seeking new challenges with an organization that offers the opportunity for further advancement and continual learning/development.

AREAS OF EXPERTISE

HR Leadership HR Policy Development and Execution Talent Acquisition Management Strategic Planning Diversity and Inclusion Employee Development Operations Management Performance Management Strategic Projects and Deliverables Change Management Process Redesign/Optimization Leadership Development Analytical Thinking Executive Communication and Speechwriting Director Level Reporting Metrics Forecasting / In-Depth Data Analysis

CORE COMPETENCIES

Developed and implemented all company policies and procedures relating to the daily functioning of corporate-owned branches.

Introduced transitioning service members to local employers and trade unions for skill transfer assessments and individual development.

Created and maintains databases for tracking funding requests, funds received, and reporting requirements.

Developed performance improvement and training solutions for the entire administrative team.

Ability to work effectively within a highly ambiguous, fast-paced environment.

Ability to work effectively both in team environments as well as independently.

TOOLS & TECHNOLOGY

Microsoft Office Suite Word Excel PowerPoint Teams Projects Publisher OneNote Access SharePoint Google Salesforce Adobe Docs.

PROFESSIONAL WORK EXPERIENCE

Performance Management Analyst

U.S. Food & Drug Administration (FDA), Silver Spring, MD, 2017 – 2022

Successfully managed a team of 487 U.S. Public Health Service officers assigned to the Center for Drug Evaluation and Research (CDER) by processing and awarding public recognition for their honorable service.

Coordinated and executed 54 commissioned officer award review meetings, providing advice and recommendations to the FDA Commissioner for approval of these honorary awards.

Delivered engaging presentations to audiences of over 250 people during annual briefings, including Q&A sessions and follow-up with written responses to ad hoc and follow-up questions.

Improved program processes and streamlined operations, resulting in substantive and significant program improvements while supporting other program managers in the execution of a service recognition program for 5,500 CDER employees.

Processed 300 Award Nomination applications and awarded 1,070 individual military service awards to CDER officers for their outstanding contributions and selfless service to the FDA and the Nation.

Consistently recognized by my superiors for delivering exceptional customer service in managing all programs.

Operational Analyst, Manager

U.S. Department of Defense Information Systems Agency (DISA), Fort Meade, MD, 2015 – 2017

Twice handpicked by the senior leadership of the DISA Operations Center to take on two critical manager roles.

Successfully managed a team of 78 active-duty, reservists, and civilian supervisors, providing clear guidance and conducting accurate and well-organized research analysis in compliance with U.S. Government guidelines.

Streamlined and integrated all Information Technology (IT) HR-related processes within the first 60 days of tenure.

Worked collaboratively with team members to overhaul departmental evaluations for 200 military personnel, ensuring accuracy and timely delivery to respective service HR commands for final processing.

Selected and recognized as one of 33 exceptional DISA Exploration of Leadership Program performers.

Formulated and implemented execution strategies to reward supervisors who exceeded performance measures.

Chief, Personnel Actions Branch

U.S. Army Reserve Command (USARC), now Fort Liberty, NC, 2011 – 2015

Supervised 5 program managers ensuring the flow of personnel actions, including military and civilian honorary awards and personnel evaluations for the Army Reserve (AR) Human Resources (HR) Director.

Originated, drafted, and provided sound HR management guidance to the AR Headquarters and served as technical advisor to 66 USARC subordinate and direct reporting commands worldwide.

Prepared and executed written instructions/orders and procedures to announce and implement policies and procedural changes at the direction of the Department of Defense (DoD) and USARC Headquarters.

Advised senior Army Reserve Generals of changes to management on active Army initiatives and programs and their impact on their respective commands.

Reviewed all personnel actions for compliance with current Army and AR policy and regulations and provided corrective measures as required.

Saved the Army Reserve $24K by directing the effort to create a civilian awards database and reducing administrative processing time for honorary award recognitions by 50%.

Human Resources Directorate/Personnel Program Manager

U.S. Army Reserve Command, Fort McPherson (East Point), GA, 2005 - 2011

Developed and executed the Army Reserve Human Capital [Management] Strategy for 205K reservists, ensuring effective personnel utilization.

Expert in DoD, U.S. Army, and Army Reserve policies, programs, and personnel systems related to force readiness, mobilization, and deployment.

Conducted comprehensive analysis for the Chief of the U.S. Army Reserve on significant changes in personnel management approach and their impacts on maintaining force structure and military capability.

Wrote the U.S. Army Reserve Command HR Director's supporting plans to "The Army Modernization Plan," impacting the Army civilian workforce, education, and changes to Army installation and personnel staffing.

Created the Human Resources/Personnel supporting documents for the Army ‘Reset’ Program which facilitated the scheduling of units for their return to ‘training’ status and roster for future deployment.

Converted 306 Army Reserve units by writing the official directive that identified their associated training and support requirements which sustained the U.S. Army’s objective to modernize Reserve Component units and their capabilities.

Partnered with the Director of Operations for the Chief of Army Reserve to develop a strategic plan to respond to similar requests for information by the White House, Members of Congress, and the Pentagon.

Delivered quarterly updates on strategic messages and policy guidance to the Commanding General of the Army's Soldier Support Institute and 40 senior executives at a high-level planning forum.

MILITARY SERVICE

U.S. Army, Major, serving as an operational Chief of Staff to several U.S. and Foreign military officers as well as a Director of Human Resources, Operations, Administration, and Public Affairs & Media Relations.

Cadet at the U.S. Military Academy at West Point, New York specializing in small unit leadership and moral development of leaders.

Awarded an Army ROTC Scholarship for academic excellence and for demonstrated leadership abilities.

TRAINING & CERTIFICATIONS

Current 'SECRET' U.S. Government/Department of Defense Security Clearance since May 2022.

Proficient in Strategic Planning Procedures and Critical Crisis Management action planning processes/execution.

Certified Department of Defense Joint-Military Strategic Planner and Public Affairs/Media Relations Officer.

EDUCATION

Master of Science, Organizational Effectiveness, Central Michigan University, Mount Pleasant, Michigan

Bachelor of Science, International Relations, The U.S. Military Academy at West Point, New York

Bachelor of Arts, Political Science, Western Connecticut State University, Danbury, Connecticut

Graduate, Department of Defense [Public] Information School, Fort Meade, MD (for Public Relations/Media Affairs)

Graduate, Department of Defense Armed Forces Staff College, Norfolk, VA (for strategic & crisis action planning)

U.S. & ALLIED NATIONS MILITARY AWARDS

U.S. Department of Defense Meritorious Service Medal and U.S. Army Meritorious Service Medal (3)

U.S. Department of Defense Joint Service Commendation Medal (2) and U.S. Army Commendation Medal (4)

U.S. National Defense Service Medal (2) and U.S.[South] Korean Defense Service Medal

U.S. Kosovo Service Campaign Medal and U.S. Armed Forces Service Medal

NATO Service Medal for Peacekeeping within the Former Yugoslavia and Kosovo Peace-Keeping Missions (2)

U.S. Army Ranger Tab (graduate of the primary and foremost Ranger Combat Leadership Development Course)

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