Summary

Skills

Experience

Kathleen Terrey

High Point, NC 27262

336-***-****

adzq19@r.postjobfree.com

Enthusiastic leader proudly offering a dedicated work ethic and a positive attitude. I am a energetic employee experienced in overseeing the appearance of the businesses so that they are always bright and cheerful to patrons and team members alike. Willing to work hard and completing assigned tasks consistently and to the best of my ability. I am a fast learner-quickly advancing in every position I've been hired for. I'm skilled at customer relations and conflict resolutions making sure I've done everything available to me to make sure the customer is satisfied and will return to patronize in the future. I work well under pressure and can multi task quickly and efficiently. In my career as an Emergency Services Operator I was responsible for taking calls, dispatching multiple agencies and providing responders with whatever accurate and pertinent information was required all at the same time-receiving 3 letters of commendation my first 6 months! Staff Training

Credit and Cash Transactions

Sales Expertise

Cash Drawer Reconciliation

POS System Operation

Issue Resolution

Stocking and Replenishing

Cash Handling

Customer Assistance

Store Opening and Closing

Opening and Closing Procedures

I have a passion for providing excellent

customer service and fostering exceptional

relations with customers and vendors. I take

pride in a job well done giving 100% in every

thing I do.

Team Building

Training and Coaching

Deposit Preparation

Circle K February 2023 to Current

Lead Cashier

Fort Myers, FL

Answered customer questions and provided store information. Assisted with training new cashiers and customer service team members to increase speed of onboarding.

Trained new team members in cash register operation, stock procedures and customer services. Helped with purchases and signed customers up for rewards program. Authorized discounts and special actions to resolve customer disputes and maintain satisfaction. Learned roles of other departments to provide coverage and keep store operational. Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.

Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.

Increased sales opportunities by upselling and cross selling products, using tried and true creativity and persuasion methods.

Scanned, priced and bagged customer groceries quickly to keep lines moving. Directed trash removal and sanitation procedures to keep aisles and register area organized. Processed payments promptly for customers to exceed productivity standards. Developed training and mentoring procedures to keep team member performance strong and optimized for store needs.

Rotated and merchandised products at point-of-sale to improve impulse buy rate. Verified customer age requirement for alcohol or tobacco purchases. Performed merchandising and signage updates during weekly and seasonal promotional changes. Circle K June 2022 to January 2023

Assistant Store Manager

High Point, NC

Answered customer questions and addressed problems and complaints in person and via phone. Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.

Maintained inventory by checking merchandise to determine levels. Delegated assignments based on team strengths to optimize floor coverage and service levels. Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.

Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.

Created effective business plans to focus strategic decisions on long-term objectives. Circle K March 2020 to July 2021

Assistant Manager

Clermont, FL

Organized schedules, workflows and shift coverage to meet expected business demands. Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies. Delegated daily tasks to team members to optimize group productivity. Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership. Coached team members and delivered constructive feedback to promote better productivity and build confidence.

Completed inventory audits to identify losses and project demand. Delegated tasks to team members based upon skill level and to achieve organizational goals. Assisted supervisor in evaluating employee performance and cultivating improvement initiatives. Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies. Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Remained calm and professional in stressful circumstances and effectively diffused tense situations. Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Assigned work and monitored performance of project personnel. Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.

7-11 Convenience Store September 2018 to September 2020 Assistant Manager

Clermont, FL

Organized schedules, workflows and shift coverage to meet expected business demands. Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies. Delegated daily tasks to team members to optimize group productivity. Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership. Completed inventory audits to identify losses and project demand. Delegated tasks to team members based upon skill level and to achieve organizational goals. Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.

Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Resolved customer inquiries and complaints requiring management-level escalation. Remained calm and professional in stressful circumstances and effectively diffused tense situations. Delegated work to staff, setting priorities and goals. Recruited and trained new employees to meet job requirements. Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Reviewed completed work to verify consistency, quality and conformance. Assigned work and monitored performance of project personnel. Interviewed prospective employees and provided input to HR on hiring decisions. Paws N Claws Grooming July 2012 to January 2015

Manager

Chicago, IL

Monitored staff performance and addressed issues.

Enforced customer service standards and resolved customer problems to uphold quality service. Trained employees on additional job positions to maintain coverage of roles. Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Entered time and attendance logs in preparation for payroll. Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.

Maintained adequate staffing to meet objectives within budget. Minimized staff turnover through appropriate selection, orientation and training. Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.

Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Relayed customer feedback to cross-functional teams to improve products and services. Helped customers open accounts, make deposits, update information and carry out range of routine actions.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service. Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Answered inbound calls, chats and emails to facilitate customer service. Remained calm and professional in stressful circumstances and effectively diffused tense situations. Developed strong customer relationships to encourage repeat business. De-escalated problematic customer concerns, maintaining calm, friendly demeanor. Escalated customer concerns, issues and requirements to supervisors for immediate rectification. Educated customers on special pricing opportunities and company offerings. City of Dade City June 1999 to October 2008

Emergency Services Dispatcher

Dade City, FL

Handled emergency phone calls calmly and obtained pertinent information with composed approach. Used radio, telephone and computer system to update first responders with new information. Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.

Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.

Education and Training

Took caller information, read associated computer information and documented vital details in call tracking and assignment system.

Assisted departments with special requests for assistance and BOLOs. Mitigated risks and emergency response delays by efficiently monitoring public safety field units. Researched vehicle, wanted and missing persons information. Advised personnel about accidents, weather conditions or other hazards. Mentored junior team members and managed employee relationships. Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service. Understood and followed oral and written directions. Demonstrated leadership by making improvements to work processes and helping to train others. Prioritized and organized tasks to efficiently accomplish service goals. Humanites Institute For Massage January 1998

LMT: Massage Therapy

St Petersburg, Fl

North Kitsap High School June 1994

GED

Poulsbo, WA

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