Temika Yancy

** ***** + in Customer Service

Dolton, IL 60419

adzq16@r.postjobfree.com

708-***-****

More than 20 years successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, planning/implementing proactive procedures and systems to avoid problems that occurred in the first place.

Possess solid computer skills.

Excellent working knowledge using Microsoft Excel, WordPerfect, Microsoft Word.

Ability to train, motivates, and supervise customer service employees. A team player, acknowledged as "Total Quality Customer Service analyses and maintain/update accurate inventories.

Synopsis of Achievements

● Increased customer retention and experiences.

● Proactive planning led to notable increase in morale in all departments. Work Experience

Bar and Hospitality Manager

Redlobster- Oak Lawn

July 2021- Present

Maintain the bar with ordering products and daily delegating throughout the day. Conducting schedules weekly and daily 22 point checklist through the foh and boh. Daily figure 8 audits throughout the day. Demonstrating great guest relations by visiting tables and talking to tables about visit.

Assistant General Manager

Buffalo Wild Wings - Calumet City, IL

October 2020 to May 2021

Delegating throughout the day. Making schedules and forecasting them. Conduct weekly inventory. Daily coaching of the staff and making sure we set standard with the ecosure Assistant Restaurant Manager

Applebee's - Joliet, IL

August 2015 to October 2020

Having responsibilities in the kitchen where I am completing daily line check and ensuring food safety. Also in charge of conducting the sales forecast to obtain the weekly staffing for FOH and BOH. Have responsibilities with the P&L. Help maintain the accounts payable. Stocker (Seasonal)

Burlington Stores - Lansing, IL

August 2015 to December 2015

Unload pallets of merchandise. Make price tags for merchandise, stick merchandise Lead Customer Service Representative

Pride of Cicero

2012 to 2015

Helping customers with their merchandise

Obtains inventory, stocking merchandise

Mrs. T Daycare Chicago, IL

Receptionist

Answer phone calls, set up classrooms, file paperwork, fax papers for teachers. Use Excel, PowerPoint and Word to complete tasks.

Customer Service Manager

Walmart - Bolingbrook, IL

2010 to 2011

Supervise over 100 associates.

In Charge of scheduling and setting goals daily with associates. Quickly and effectively solve customer challenges. Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.

Night Auditor

Comfort Suites& Inns - Lansing, IL

2008 to 2010

Checking in and out guest

Cash Handling

Closing out daily paperwork

Taking reservation via internet and in person

Preparing breakfast, emptying out trash and cleaning guest rooms when needed. Customer Service Manager

Walmart - Evergreen Park, IL

2005 to 2008

Supervise over 100 associates.

In Charge of scheduling and setting goals daily with associates. Quickly and effectively solve customer challenges. Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.

Assistant Manager

BP Amoco - ridge, IL

2001 to 2005

Cash handling daily

Develop plan, conduct audits and variance analyses and maintain/update accurate inventories. Supervise customer service associates

Develop and plan the daily goals and tasks

Education

Bachelor's in Accounting

Governors State University

2013 to Present

AA in Accounting/Business

South Suburban College

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