Customer Service Manager
Resume:
Temika Yancy
** ***** + in Customer Service
Dolton, IL 60419
*************@*****.***
More than 20 years successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, planning/implementing proactive procedures and systems to avoid problems that occurred in the first place.
Possess solid computer skills.
Excellent working knowledge using Microsoft Excel, WordPerfect, Microsoft Word.
Ability to train, motivates, and supervise customer service employees. A team player, acknowledged as "Total Quality Customer Service analyses and maintain/update accurate inventories.
Synopsis of Achievements
● Increased customer retention and experiences.
● Proactive planning led to notable increase in morale in all departments. Work Experience
Bar and Hospitality Manager
Redlobster- Oak Lawn
July 2021- Present
Maintain the bar with ordering products and daily delegating throughout the day. Conducting schedules weekly and daily 22 point checklist through the foh and boh. Daily figure 8 audits throughout the day. Demonstrating great guest relations by visiting tables and talking to tables about visit.
Assistant General Manager
Buffalo Wild Wings - Calumet City, IL
October 2020 to May 2021
Delegating throughout the day. Making schedules and forecasting them. Conduct weekly inventory. Daily coaching of the staff and making sure we set standard with the ecosure Assistant Restaurant Manager
Applebee's - Joliet, IL
August 2015 to October 2020
Having responsibilities in the kitchen where I am completing daily line check and ensuring food safety. Also in charge of conducting the sales forecast to obtain the weekly staffing for FOH and BOH. Have responsibilities with the P&L. Help maintain the accounts payable. Stocker (Seasonal)
Burlington Stores - Lansing, IL
August 2015 to December 2015
Unload pallets of merchandise. Make price tags for merchandise, stick merchandise Lead Customer Service Representative
Pride of Cicero
2012 to 2015
Helping customers with their merchandise
Obtains inventory, stocking merchandise
Mrs. T Daycare Chicago, IL
Receptionist
Answer phone calls, set up classrooms, file paperwork, fax papers for teachers. Use Excel, PowerPoint and Word to complete tasks.
Customer Service Manager
Walmart - Bolingbrook, IL
2010 to 2011
Supervise over 100 associates.
In Charge of scheduling and setting goals daily with associates. Quickly and effectively solve customer challenges. Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
Night Auditor
Comfort Suites& Inns - Lansing, IL
2008 to 2010
Checking in and out guest
Cash Handling
Closing out daily paperwork
Taking reservation via internet and in person
Preparing breakfast, emptying out trash and cleaning guest rooms when needed. Customer Service Manager
Walmart - Evergreen Park, IL
2005 to 2008
Supervise over 100 associates.
In Charge of scheduling and setting goals daily with associates. Quickly and effectively solve customer challenges. Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
Assistant Manager
BP Amoco - ridge, IL
2001 to 2005
Cash handling daily
Develop plan, conduct audits and variance analyses and maintain/update accurate inventories. Supervise customer service associates
Develop and plan the daily goals and tasks
Education
Bachelor's in Accounting
Governors State University
2013 to Present
AA in Accounting/Business
South Suburban College
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