George F. Congdon

***** ***** ***** ***** **********, Fl c: 215-***-**** adzq0p@r.postjobfree.com

Recent Professional Experience

Current Employment Status

Icahn Entrrprises, LLC - PepBoys

Davie, Florida

Automotive Service Advisor - Sales

September 2020 - September 2023

Founded in 1920 PepBoys operates in 37 states and Puerto Rico as the nation’s leading one stop shop for automotive services. Pepboys.com

Handle high volume counter & phone inquiries up to 45 calls daily, convert inquiries into sales to achieve daily store goal of $5k-12k, achieve or exceed personal sales requirements. I currently hold the highest sales revenue at $655,000 for the last 7 months and am on track to be over $1,000,000 by the end of December.

Use communication skills, organizational skills and motivation skills to keep co workers and management excited about meeting daily goals. Track down special order items and negotiate large tickets to close sales. Handle difficult customers by being empathetic and listening to their concerns while providing solutions.

Rent A Center

Lansdale, Pa

Account Mgr.

March 2019 - September 2020

Rent-A-Center is a rent-to-own industry leader with a mission to improve the quality of life for our customers. RentaCenter.com

Rent to own for essential electronics, furniture & appliances to area residents. Prospecting for new accounts, furniture delivery, furniture restoration, collection of payments due & excellent customer service.

Panera Bread

Easton, Md.

Customer Service Rep.

Since July 2018 - February 2019

With over 2,000 locations Panera is ranked as one of the fastest growing food services companies. PaneraBread.com

Open bakery by having all items on display by 5am, cashier for hundreds of customers each day during frenzied breakfast, lunch and dinner rushes. Handle customer issues, resolve customer concerns, handle incoming phone pick up and large catering orders, communicate improvements or concerns with management, maintain an attractive and clean restaurant for our guests each day.

Matheson Tri-Gas Montgomeryville, Pa

Specialty Gas Customer Service R (West Coast)

February 2013 – April 2017

World’s fifth largest supplier of gases and gas handling equipment. MathesonGas.com

Managed the communications with 20 staff across five stores throughout the State of Hawaii after Matheson Tri-Gas purchased stores and related assets from its main competitor (Air Liquide). Responsibilities include being the point of contact for all Hawaii staff for inventory fulfillment training and communications of Matheson Tri-Gas processes.

Managed 13 large “next day customer” key accounts on a daily basis that averaged $75,000 in sales per customer.

Managed and responded to all incoming inquiries from key accounts daily, some of which had up to 10 key contacts.

Created quotes for all customers based on current needs.

Consistently upsold customers by 10% of initial quoted amount.

Significantly contributed towards specialty gas division’s quarterly and annual revenue goals.

Processed all gas and gas equipment orders under aggressive timelines for next day delivery using the TIMS inventory/billing management platform.

Managed all delivery, product, and quality issues with key accounts to resolve each one quickly and efficiently.

Participated in daily progress/sales meetings within the specialty gas division as well as quarterly new product/new processes training and sales meetings.

Ensured each key contact's customer experience was above expectations, resulting in continued business for the company.

Maintained excellent customer relationships with all key contacts and all key accounts.

Nutrisystem, Inc. Fort Washington, Pa

Diet Program & Food Sales Nov 2009 – Jan 2013

Weight loss industry leader that provides portion-controlled and nutritionally-balanced meals. Nutrisystem.com

Managed my time to consistently meet or surpass daily sales call volume requirements. Made a minimum of 60 outgoing calls a day to “warm” prospects (previous customers and referrals), sometimes up to 100 calls a day. Concurrently took 30 incoming calls a day. (Incoming sales call volume was directly related to active marketing campaign at the time.)

Upsold an average of 25% of incoming sales calls. Items upsold included program participation, various food packages within the program, and accessories.

Retained an average of 25% of customers who called to cancel their membership.

Counseled customers on program specifics, how to make the program work for them, and answering customer inquiries.

Cultivated superior relationships with members to support future sales and counseling efforts.

Mark 1 Restoration Services, Inc. Chalfont, Pa Mitigation Services Technician

Sept 2007 – Nov 2009

Regional restoration company specializing in commercial and personal property damage due to biohazard, fire, water, storm, mold, etc. Mark1Restoration.net

Met with customers to assess on-site property damage.

Established that property damage was a legitimate loss to prevent insurance fraud.

Researched insurance coverage related to each property damage incident.

Completed all required insurance forms to submit to respective insurance companies for insurance pay-outs to clients

Determined which large pieces of equipment would be needed for remediation and scheduled appropriate personnel and equipment for jobs.

Ensured the remediation process at job sites was on schedule.

Managed remediation personnel on-site during jobs.

Liaised with customers throughout the entire process to include providing relocation assistance for temporary housing or office space.

George F. Kempf Supply Philadelphia, Pa

Inside Sales Representative

Sept 2004 – Sept 2007

Largest distributor of building materials for interior/exterior walls and ceilings for commercial and multi-family construction in the Philadelphia area. CSSupply.com

Managed materials counter for walk-in contractors and homeowners that averaged $3M - $4M a year in sales.

Managed key accounts as well as City of Philadelphia to include the school district, streets department, and water department.

Completed annual and individual project bid processes for City of Philadelphia and other key accounts. Managed an average of $1M in purchase orders per year.

Computer Proficiencies

Microsoft Office 365, TIMS, ACT, Sage, Avante, multiple internet browsers. Strong working knowledge of computer peripherals, e.g. various scanners, printers, fax. Proficient on both Macintosh and PC platforms, Windows 7,8,10, two way and cb radio communication & most Nortel or Avaya multi line telephone devices.

Education

University of Vermont Burlington, Vermont May 1999

Bachelor of Science Major: Community Development and Applied Economics

Minor: Small Business

- Professional References Available Upon Request. -

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