Customer Service Technical Support
Resume:
Royal Road, Hermitage, Phoenix
MEHDIN ALLADIN
********@******.***
OBJECTIVE
Seeking a challenging and rewarding opportunity in a dynamic organization where I can utilize my skills and experience to make a positive contribution. I am a highly motivated individual with a strong work ethic and a passion for learning new things. I am eager to bring my diverse background and unique perspective to a team and be a valuable asset to any organization. Ready to take any new advantage and challenge. Can do any kind of job. Bilingual(English/French) and inclusive with prove time management and collaboration skills.
EDUCATION
Graphic Designing Curtin University, Mauritius 2017
• Attended one year course.
• 1 year certificate.
O-level Vacoas SSS, Mauritius 2007-2013
TCF Alliance Française Feb 2022
EXPERIENCE
Operations Support Assistant- Dec 2022 - Present
Store Supervisor- Sept 2017- Sept 2018
Technical Support Officer- Sept 2019- Sept 2022 BM Bookcentre Co.Ltd 2018– present
• Manage the daily operations of the store, including opening and closing procedures, cash handling, and inventory management.
• In charge of the Wholesale and Store Department
• Assist customers in their purchases, provide product recommendations, and processed transactions accurately.
• Participate in sales activities, such as promotional events, product displays, and customer outreach programs.
• Maintain accurate records of sales, expenses, and inventory levels, and prepared invoices and bills for customers.
• Supervise the purchasing of books and other store items, ensuring the availability of a wide range of products that meet market demands.
• Monitor and perform routine maintenance of the store's facilities, including cleaning, repairs, and equipment upkeep. Maintain a clean and organized store environment to enhance the shopping experience.
• Train new employees on store policies and procedures.
• Provide excellent customer service to customers, resolve complaints, and provide technical support.
• Provides support to our sales team and customers in a timely and efficient manner via phone and email.
• Receive, upload, and shelf all supplies.
• Perform stock related duties like returning, packing, labelling, and pricing goods.
Helper-Laborer NF Builders, Mauritius and United Kingdom Aug 2022– Nov 2022
• Conducted electrical installations, repairs, and maintenance work for residential and commercial properties.
• Diagnosed and resolved electrical problems, ensuring the safe and efficient operation of electrical systems.
• Assisted in plumbing and roofing work, including leak repairs, fixture installations, and gutter cleaning.
• Performed tiling work, including floor and wall tiling, and ensured that installations were of high quality and met customer expectations.
• Carried out carpentry work, including building and installing shelves, cabinets, and partitions.
• Applied plastering to walls and ceilings, ensuring a smooth and even finish, and carried out patching and repair work as needed.
SKILLS
• Experience in facility maintenance and basic repair work.
• Excellent interpersonal skills.
• Problem Solving
• Extensive experience in customer service and customer relationship management.
• Data Analysis/Processing
• Team Player
• Punctual
• Multitask
• Quick Learner
• Time Management
• Sense of planning, organization, and responsibility.
• • Autonomy
• Flexibility
• Knowledge of electrical codes and safety regulations.
• Proficient in plumbing., roofing, tiling, carpentry, partitioning, and plastering.
• Salesforce.
• Retail Management.
LANGUAGE
• French: advanced oral and written skills. (Fluent)
• English: advanced oral and written skills (Fluent) COMPUTER LITERACY
• Microsoft Office:
WORD EXCEL POWER POINT Outlook
REFERENCES:
• Bibi Mittoo ******@******.** +230*******
• Sannah Mittoo ******@******.** +230*******
• Nazir Alirajah ******@*******.**.** +230********
• Rooksaad Alladin +447*********
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