Curriculum Vitae
PERSONAL INFORMATION Ines Abrunhosa dos Santos
Rua do Pinheirinho, 102 Matarraque, 2785-472 S.D. de Rana
916784971
adzptw@r.postjobfree.com https://www.linkedin.com/in/ines-abrunhosa-santos
Google Meet ines.abrunhosa.santos
Sex: Female Date of Birth: March 29th, 1982 Nationality: Portuguese
PROFISSIONAL EXPERIENCE
Nov ’22 – Present Content Moderator / Content Reviewer of Social Platforms
Genpact
Analyze, review and filter content as per client’s violation policies.
Assist and participate in training and refresher meetings in order to better understand, apply and
Action considering client’s policies updates.
Participate in wellness related activities whether they be playing games or other outdoor or indoor
Games to keep employers motivated and in-sync with their best motivation, wellness, mental or
Physical wellbeing.
Aug ’21 – Oct ’22 Content Moderator / Content Reviewer of Social Platforms
Accenture
Analyze, review and filter content as per client’s violation policies
Jul ’20 – Nov ’20 Fraud Detection Department Specialist Agent
Majorel, hired through Adecco
Inbound and Outbound contact center for customer’s personal data confirmation as well as possible fraud detection concerning official client’s website or stores’ products as per their sales release.
June ’19 – Present Owner / creator of Inês Abrunhosa dos Santos Traduções (IAS Traduções –
Translation business services)
Fev’19 – June ‘19 Waitress
American Roadside Music Burguer
Praceta do Junqueiro, 15 A-C, Carcavelos (Portugal) www.musicburguerportugal.com
- Mantain restaurant, restrooms, bar, locker room, stock and outdoors clean;
- Wait on customers and guarantee their orders needs and satisfaction;
-Mise-en-place,maintenance and cleaning of restaurant and bar;
- Restock and orders;
Set ’18 – Jan ’19 Waitress
American Roadside Music Burguer
Praceta do Junqueiro, 15 A-C, Carcavelos (Portugal) www.musicburguerportugal.com
-Mantain restaurant, restrooms, bar, locker room, stock and outdoors clean;
-Wait on customers and guarantee their orders needs and satisfaction;
-Mise-en-place, maintenance and cleaning of restaurant and bar;
-Restock and orders;
Junho ’15 – Jul ‘17 Waitress
American Roadside Music Burguer
Rua Alexandre Herculano, 6A, Lisbon (Portugal) www.musicburguerportugal.com
-Maintain restaurant, restrooms, bar, locker room, stock and outdoors clean;
-Wait on customers and guarantee their orders needs and satisfaction;
-Mise-en-place, maintenance and cleaning of restaurant and bar;
-Restock and orders;
Business Restaurant
Aug ’14 – Nov ’14 Waitress
American Roadside Music Burguer
Rua Alexandre Herculano, 6A, Lisbon (Portugal) www.musicburguerportugal.com
- Maintain restaurante, restrooms, bar, locker room, stock and outdoors clean;
- Wait on customers and guarantee their orders needs and satisfaction;
- Mise-en-place, maintenance and cleaning of restaurant and bar;
- Restock and orders;
Business Restaurant
Apr ’12 – Jul ’12 Waitress
Happy Days Diner & Bar, Lda, Cascais (Portugal)
"Contract" break saying they couldn’t pay us anymore claiming still on probation time
after 2 months work, using that as excuse not to pay.
.
June ’11 – June ’11 Waitress
Azimut Restaurante. Bar, Cascais (Portugal)
Didn’t get along employer and wasn’t given trust on workpad failing to work.
Apr ‘11 – Maio ’11 Waitress
Capricciosa Pizza D.O.C & Co, Carcavelos (Portugal)
Nov’ 10 – Apr ’11 Waitress
Café das Comadres, C. C. Cascais Vil
EDUCATION & SKILLS
Sept 2007 – Aug 2011
Sept 2001 – May 2007
Sept 1993 – May 2000
Sept 1989 – May 1991
Sept 1985 – May 1989
SKILLS & APTITUDES
Mother tongue(s)
Other language(s)
French – bilingual/native English (standard) - fluent
Spanish - advanced
Italian - intermediate
Translation & Creative Writing – Bachelor’s Equivalent Degree
Universidade Lusófona de Humanidades e Tecnologias
Tourist Information & Entertainment
Escola de Hotelaria e Turismo do Estoril - EHTE
Related document(s): Tourism Professional Certificate - Final Grades Sheet - 2007.jpg, Tourism
Professional Certificate - 2007.jpg
High School
École Européenne de Bruxelles
Primary School
École du Commandant Charcot, Paris (France)
Elementary School / Kindergarten
Colégio Manuel Bernardes
Portuguese
UNDERSTANDING
SPEAKING
WRITING
Listening
Reading
Spoken interaction
Spoken production
C2
C2
C2
C2
C2
C2
C2
C2
C2
C1
Related document(s): British Council Certificate -- 2002-2003.jpg, British Council Certificate -- 2004-2005.jpg
B2
B2
B2
B2
B2
A2
A2
A2
A2
A2
Levels: A1/A2: Basic user - B1/B2: Independent user - C1/C2: Proficient user Common European Framework of Reference for Languages
PERSONAL SKILLS Sports, Drawing, Linguistic skills, learning new languages, piano,
.
COMPUTER SKILLS I’ve acquired my IT skills as a personal daily user by persistently researching on my own,
As per being stubborn enough not to give up and knowing I could and would learn how to
no something so not to bother or annoy others and not having to depend on others’ skills
and knowledge.
Curriculum Vitae
I’ve also acquired training during my entire high school period in terms of MS Office, however by lack of need and practice, much of that learning got left behind concerning Excel e Access Office Tools.
Also due to my persistence I’ve gained knowledge on how to format my computer, installing / reinstalling / repairing Windows Intallation or other softwares and bug fixing.
As per Windows, I have knowledge on the following versions:
3.1 ; Windows 95 ; Windows 98 ; Windows ME ; Windows 2000 ; Windows NT ; Windows XP ; Windows Vista ; Windows 7, some Mac practice workwise.
I also upgraded several times Windows via Microsoft by adhering to Microsoft Insider Program which helps me a lot understanding it and end up being able to keeping it legally from Microsoft itself by being a test user giving feedback.
Concerning error or bug messages, configuring and setting up mail accounts in Outlook, creating PPoint slideshows or even driver updates and many other daily user mishaps, I am also keen on.
Software I am faiurly good with without any struggle and learn by using it, are:
-> MS Office (Outlook, PowerPoint, Word )
-> Daemon Tools
-> Google Meet
-> iTunes
-> Firefox ; Safari ; Opera ; Internet Explorer
-> Windows Media Player
-> Adobe Reader
.. and many others
ADDITIONAL INFORMATION
Courses TOURISM COURSE
TRANSLATION & CREATIVE WRITING COURSE
Certifications TOURISM CERTIFICATE
TRANSLATION & CREATIVE WRITING BACHELOR’S EQUIVALENT DEGREE
ATTACHMENTS
Tourism Professional Certificate - Final Grades Sheet - 2007.jpg
Tourism Professional Certificate - 2007.jpg
British Council Certificate -- 2002-2003.jpg
British Council Certificate -- 2004-2005.jpg
European Skills Passport
Ines Abrunhosa dos Santos
Tourism Professional Certificate – Final Score - 2007.jpg
Tourism Professional Certificate - 2007.jpg
European Skills Passport
Ines Abrunhosa dos Santos
British Council English Proficiency Certificate-- 2002-2003.jpg
European Skills Passport
Ines Abrunhosa dos Santos
British Council English Proficiency Certificate -- 2004-2005.jpg
European Skills Passport
Ines Abrunhosa dos Santos