RUTH E. COLBERT

HOTEL OR RESIDENTIAL CONCIERGE

SUMMARY

Results focused, client-oriented Front Desk Concierge with over 22 years’ experience offering proven administrative, security and customer service skills seeking a challenging position in a progressive organization.

HIGHLIGHTS

●Surveillance Expert

●Skilled in Conflict Resolution

●Able Multi-tasker

●File Management

●Meticulous attention to detail

●Inventory Management

●Positive and upbeat personality

●Schedule Management

●Professional and mature

●Excellent grammar and proofreading skills

●Dedicated team player

●Proficient in Microsoft Excel and Word

●Superb Interpersonal Skills

●Exceptional Customer service

PROFESSIONAL EXPERIENCE

Watergate East Inc., Washington DC February 18, 1997 – Present

CONCIERGE

●Greet and assist guest in a friendly and professional manner.

●Admit and assigning parking to guests of residence.

●Continuously monitor entire hotel grounds using CCTV security cameras and fire, building and alarms systems.

●Report all incidents, accidents and medical emergencies to Law enforcement.

●Contact housekeeping or maintenance staff when residence report problems.

●Perform a nightly audit of keys, mail, packages and staff equipment.

●Record residence comments or complaints, and refer them to managers as needed.

●Perform clerical duties such as faxing, photocopying, typing letters, and maintaining building logs.

●Maintain callers and visitors records.

●Enforce guest visitation policies including verification of entry stickers.

●Sort, Date-stamp and re-direct incoming and outgoing mail and packages.

EDUCATION AND TRAINING

●Charles County Community College, LaPlata MD 1978-1979

Academic and Administrative Training

●LaPlata Senior High, LaPlata MD (Graduated) 1978

H.S. Diploma

6503 Hilmar Drive, Apt. 202 Forestville, MD 20747

(C) 240/603 4484 adzpti@r.postjobfree.com

REFERENCES ARE AVAILABLE UPON REQUEST

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