Hello! Iam Faisal Hasan

Personal Information

Current Address

Uddupi Building, 12 Bur Dubai

Dubai, UAE

Phone: +971*********

E-Mail

Professional Summary

Highly dedicated and hardworking professional with an excellent customer service record and superb teamwork abilities. Adept at handling a variety of store tasks simultaneously with high speed and professionalism.

adzptg@r.postjobfree.com Professional Status

CompanyName Spinneys Dubai L.L.C. Dubai, UAE

Date of Birth Job Title Customer Service Assistant (CSA) Job Description Fresh Food controller (Butcher and Fish Monger) 13th Oct 1985 Duration 08 March 2011 to Till Now

Nationality Responsibilities

Bangladeshi •

Passport No. •

BW0526993 •

Professional Skills •

SAP Software Operation •

Inventory Management •

Cash Counter Operation •

Hygiene •

Quality Management •

Welcome customer as they arrive with a smile.

Ask customer how they can be helped.

Provide customer with product information that they need. Escort customers to the correct aisles.

Explain product features and warranty agreements.

Demonstrate the working of a product when the customer ask. Explain customers information on daily deals and promotion. Ensure that all products are well stocked and are easy to reach. Assist customer by taking down products that may not be easy to reach. Customer Care • Provide information regarding each product and any discount offer associated with it.

Computer Skill • Make sure that works are and aisles are clean and shelves are MS Word, MS Excel, PowerPoint etc dusted property.

• Respond to customer’s requests and concerns in are sourceful manager. Language Skill • Ensure that all purchased items are delivered to the customers English - Professional Level in a prompt manner.

Hindi/Urdu-Conservational • Reserve products for online orders.

• Discourage shoplifting activities by constantly keeping a vigilant eye.

• Arrange products on shelves in a tidy manner.

• Ensure high levels of customer satisfaction

throughexcellent sales services.

• Assess customer’s needs and provide assistance and information on product feature.

• Maintain in-stock and presentable condition as signed areas.

• Actively seekout customers in store.

• Remain knowledgeable on products offered & discuss available options cross sell products.

• Team up with co-workers to ensure proper customer service.

• Build productive trust relationships with customers.

• Pock and pack orders for shipping purposes.

• Order out of stock items in a timely manner.

Academics Certificates

Certificate Name Subject Year Result

Secondary School Certificate Business Studies 2001 2.88 Higher Secondary School Certificate Business Studies 2003 2.80 Academics Certificates

Certificate Name Institute Concerntration Year

Certificate of Attendance Spinneys Health & Safety Environment 26th May, 2011 Certificate of Hygiene Dubai Municipality Basic Food Hygiene 10th July, 2013 Certificate of Completion Waitrose Customer Service Training phase 4 14th May, 2014 Certificate of Performance Waitrose Customer Service 08th Aug,2015 Certificate of Hygiene Waitrose Basic Food Hygiene 17th March, 2015 Certificate of Perticipation Meat & Livestock Australia MLA Training 1st January, 2017 Certificate of Hygiene Waitrose Basic Food Hygiene 1st February 2017 Certificate of Performance Waitrose Outstanding Customer service 15th March, 2017 Certificate of HACCP Waitrose HACCP Level 1 27th July, 2017 Certificate of Achievement

Arpal Gulf

Correct Handling, Application,

Environmental and Health Safe

- ty Practices of Arpal Products

20th June, 2017

Certificate of Food Safety Waitrose Food Safety - Level 1 4th September, 2018 Certificate of Achievement

Arpal Gulf

Correct Handling, Application,

Environmental and Health Safe

- ty Practices of Arpal Products

10th June, 2018

Career Achievement

Great achiever of the month Aug 2015 and Mar 2017. Faisal Hasan

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