Customer Service Data Entry
Resume:
Hien Nguyen
SUMMARY
Having spent over * years at Reddex as a dedicated Data Entry
Customer Service, alongside more than 1 year with D-Air Conditioning primarily focusing on sales representation, and an additional 2 years excelling as a timekeeper, my journey has been enriched with invaluable experiences. These experiences have honed my ability to thrive within fluid, fast-paced, and ever-changing work environments. I am eagerly poised to embrace new opportunities, eager to expand my horizons and delve deeper into my chosen path. EXPERIENCE:
Reddex – Data Entry Customer Service
Anaheim Hills, CA. 06/2021 – Present
. Accurate and timely input of customer-related data into the company's databases or systems.
. Strong teamwork skills involve understanding different viewpoints, showing consistent respect for colleagues, and helping one another.
. Accessing and providing accurate information to customers regarding their accounts, orders, or general inquiries.
. Proficiency in Adobe Photoshop forms part of my skill set, enabling me to undertake basic editing tasks.
. Good at organizing tasks, which helps me plan, prioritize, and complete my daily work more efficiently.
. Familiar with basic database concepts, including how adding or changing information leads to updates, changes, and deletions in the data.
Total Western Inc – Timekeeper
Paramount, CA - 7/2018 - 12/2020
CONTACT
adzpt6@r.postjobfree.com
Westminster, CA 92683
SKILLS
In terms of skills, I'm proficient
in basic computer tasks like
using Excel, Google Docs and
Adobe. I'm adaptable in fast-
paced, ever-changing
environments and can handle
pressure to meet deadlines.
I'm a strong team player,
efficient in self-management,
and skilled at making
customers feel valued.
Moreover, I excel at explaining
things to customers in a way
that meets their needs and
expectations.
EDUCATION AND TRAINING
Associate of Arts: Business
Administration
Orange Coast College
Costa Mesa, CA • 05/2018
Bachelor of Arts: Business
Administration
. Recording the start and end times of employees' work shifts or specific tasks. This involves using time-tracking software, excel sheet.
. Identifying and resolving any issues related to timekeeping accuracy, discrepancies, or conflicts.
. Interacting with employees to address any discrepancies, answer questions regarding timekeeping practices.
. Generating reports that summarize time-related data, such as hours worked, overtime, and attendance patterns, to assist with decision- making.
. Accurately entering time-related information into the company's payroll or HR systems, ensuring that data is error-free.
. Providing accurate time and attendance data to the payroll department for processing employee compensation.
D-AIR Conditioning - Sales Representative
Garden Grove, CA • 02/2017 - 06/2018
• Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
• Fostered relationships with customers to expand customer base and enhance loyalty and retention.
• Reaching out to new and current customers to discuss how our products could fulfill their requirements.
• Maximized efficiency and time management by effectively planning and organizing client routes within territory.
• Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
• Followed-up with clients after installations to assess quality service and customer satisfaction.
• Worked with teams to assess, update and optimize delivery dates for customers.
• Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth.
California State University -
Fullerton
Fullerton, CA • Graduated in
05/2021
.
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