Customer Service Administrative Assistant

AMANDA LUKE

Jamaica, NY 114**-***-*** **** adzpsq@r.postjobfree.com

QUALIFICATIONS

Self-motivated organized professional with over 10 years’ experience providing a variety of thorough and skillful customer service and administrative support

Analytical thinker with excellent communication skills

Dedicated, trustworthy and maintains a high level of confidentiality

SKILLS

Prestige customer service

Meticulous record-keeping

Proficient in Microsoft Office programs

Consummate problem-solver

EXPERIENCE

Hyatt Regency JFK Airport @ Resorts World New York 7/2023 - Present

Housekeeping Floor Manager/ Front Desk Manager (training)

Assign The Housekeeping Floor Supervisor is responsible for planning, organizing, and developing of the daily operations of assigned floor(s) or area in accordance with federal, state, and local standards and guidelines along with assuring the highest degree of quality guest care is maintained at all times.

RSC Solutions

Mount Sinai Beth Israel Manhattan, NY 1/2022 – 7/2022

Administrative Assistant for Employee Health

Vaccination verifications into Cority and Onbase.

Using a system called Redcap to obtain vaccines to be verified.

Also answer the phones in the Employee Health Call center.

Hampton INN Hotel 7/2021- 12/2021

Assistant Director of Housekeeping

Performance of regular and irregular inspections of the workplace.

Supervision of Housekeeping staff.

The development of housekeeping training sessions.

The upkeep of all training forms used.

Training the new hires according to the Housekeeping Manual

Preparing and submitting payroll procedures on time.

RSC Solutions

Jacob Javits Center / COVID Hotel Program / LaGuardia Plaza JFK Queens, /Aloft Hotel Queens, NY Hampton Inn New York, NY / Hilton Garden Inn New York. NY 4/2020 - 6/2021

Supervisor of Environmental Services for the Plaza Hotel, Aloft, Hilton INN and Hampton Garden INN

●Assigned duties, inspected personnel’s work, and investigated complaints regarding housekeeping service or equipment and took corrective action

●Supervised work activities of cleaning personnel to ensure clean orderly rooms

●Ensured that all cleaning carts were fully sanitized and supplied

●Made daily morning reports to the RRM of Housekeeping

●Updated clean rooms to the site directors’ staff everyday within the hour.

●Completed all weekending payroll responsibilities for the working staff.

Mount Sinai Queens Long Island City, NY 8/2016-11/2020

Dietary Aide

●Take patients breakfast, lunch, and dinner orders known as BME

●Prepare patients food trays according to their dietary needs

●Clean and sanitize food prep areas including floors and all cookware

●Restock refrigerators for both morning and evening shifts

●Used the dish Machine to sanitize all trays, plates and utensils. Cleaned and sanitized dish machine after use.

EDUCATION: Queens Educational Opportunity Center, General Equivalency Diploma Jamaica, NY 5/2008

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