Customer Service Administrative Assistant

Kristen Buttitto

Algonquin, IL ***** **********@*****.*** Cell: 630-***-****

- Dedicated customer service manager with 15+ years of experience in healthcare, hospitality, sales, customer service and food service settings. Consistently achieve record-high customer satisfaction rankings, improvements to the bottom line and turnaround of underperforming operations.

- Respected builder and leader of customer-focused teams; instill a shared, enthusiastic commitment to customer service as a key driver of company goal attainment. Lead by example and ensure the execution of all safety, security, quality and hotel operations policies. Areas of Expertise

Regulatory Administrator/Document Control Assistant Healthcare, Care Manager

Phlebotomy,WholeBlood Collections

Customer Service Management

Complaint Handling & Resolution

Customer Satisfaction Enhancement

Front-End Supervision

Sales & Margin Improvement

Hotel Operations Management

Teambuilding & Training

Cost-Reduction Strategies

Order Fulfillment

Professional Experience

Edgar A. Weber & Company (Weber Flavors)

Regulatory Administrator

January 2022-Present

• Answering phone calls from customers relating to QA, Applications, and Regulatory Departments and routing calls to department personnel if needed.

• Sending technical paperwork with samples being sent to customers as requested by the sample department.

• Assisting with sending certificates of analysis to customers

• Assisting with sending pre-shipment/co-shipment samples

• Assisting Regulatory Department with technical documents requested by the customer, sales department, or customer service department.

• Contact vendors and request item paperwork and manage spreadsheet

• Serves as back-up for receptionist

Clarendale of Algonquin

Quality Life Specialist and Administrative Assistant February 2018-August 2019

● Provide hands on care, physical and emotional support while maintaining a safe, comfortable, homelike environment

● Assisting Residents with their daily activities

● Bathing, grooming, dressing, toileting, feeding, laundry, light cleaning

● Assist in preparing and serving meals

● Assist with activities both in house and outside

● Administrative Assistant for Front Office and Sales Team

● Answering phone calls, submitting reports, sales, general office support Sunrise Senior Living, Naperville IL

Care Manager

February 2016-Present

● Provide hands on care, physical and emotional support while maintaining a safe, comfortable, homelike environment

● Assisting Residents with their daily activities

● Bathing, grooming, dressing, toileting, feeding, laundry, light cleaning

● Assist in preparing and serving meals

● Assist with activities both in house and outside American Red Cross, Goshen IN

Phlebotomy, Collections Tech II

November 2014- September 2015

● Conduct donor health history screenings

● Perform whole blood collection

● Perform drive set-up, donor greeting, collection set labeling, processing and packaging blood

● Perform daily function checks, assemble and maintain supplies and equipment to ensure a state of readiness and to maintain compliance.

Aimco Property Management Company, Savannah Trace Apartments, Schaumburg IL Leasing Consultant, Administrative Assistant, February 2012-January 2014

• Leasing Consultant for a large community of Luxury Apartments & Townhomes where I lead my Region with a closing score of 97%

• Residential Lease Renewals and Price Negotiations to meet and exceed customer expectations

• Prepare contracts to meet Illinois State and Corporate leasing guidelines

• Appointment Scheduling, Customer Service & Resolution & Resident Retention

• Plan & coordinate Community Events for Residents & their Families Courtyard by Marriott, Bloomingdale IL

Operations Manager, February 2011 to January 2012

Previous Positions: Front Desk/Guest Services Associate for White Lodging

- Elevated hotel guest-satisfaction index from rank 135 to 64 out of 818 hotels within 6 months; ensured the swift resolution of customer issues to preserve customer loyalty while complying with company policies.

- Advanced to increased responsibility positions, culminating in management role with oversight for a full-service hotel. Directed 17 employees and managed P&L, sales, inventory, customer service & satisfaction, and cost controls. Maintained high standards in sanitation and safety and complied with regulatory guidelines.

- Served as a Trainer & Mentor charged with turning around under-performing employees. Trained GM’s, Bistro Attendants, Housekeeping and Front Desk Associates at my property and several others at different properties.

- Corporate & Group Sales & Negotiations

- Guest Services

- Customer Service & Resolution

Crown Plaza Hotel, Glen Ellyn IL

Operations Manager, October 2010 to February 2011

Previous Positions: Front Desk/Guest Services Associate

- Corporate & Group Sales & Negotiations

- Guest Services

- Customer Service & Resolution

ConferencePlus/Arkadin Inc.

Senior Meeting & Events Consultant, ConferencePlus Inc.

- Implemented training programs that enhanced employee performance and helped build a motivated workforce.

- Mentor and Trainer for new hires to the high volume call center along with building audio, video and web conferences, Customer Service and Account Management.

- Served as Team Building Coordinator and Events Planner

- Composed new scripting for the Reservations Department

- Created online registrations for audio and web conferences

- Received multiple Customer Appreciation Awards for instrumental role in customer satisfaction and Quality Assurance. Received 3 promotions within the company & earned a Team Lead and Senior Consultant role within 18 months. 07/06-07/09 Education and Training

ELGIN COMMUNITY COLLEGE — Elgin, IL 08/00 to 01/01 Certificate in Phlebotomy

- Completed numerous courses and seminars in customer service, sales strategies, inventory control, loss prevention, time management, leadership, performance assessment and food safety. Well trained in CRBS, Fosse, Marsha and Holidex systems.

- Proficient in Microsoft Word, Excel, Power Point, Microsoft Office, Lotus Notes

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