PATRICIA HILL

**** ******** **** *****, ** ***** 501-***-**** adzpqy@r.postjobfree.com

HUMAN RESOURCES TRAINING COORDINATOR

Extensive background in HR generalist affairs, including experience in employee recruitment and retention, staff development, mediation, conflict resolution, benefits and compensation, HR records management, HR policies development and legal compliance.

Demonstrated success in negotiating win-win compromises, developing teambuilding programs, and teaching corporate policies, job descriptions and management reports. HR SKILLS

HR Department Startup

FMLA/ADA/EEO

Mediation & Advocacy

HRIS Technologies

Staff Recruitment & Retention

Employee Relations

HR Program/Project Management

HR Training files

Orientation & On-Boarding

Training & Development

Performance Management

Organizational Development

HR Policies & Procedures

PROFESSIONAL EXPERIENC

Human Resources Assistance/Generalist

Fiocchi Of America

My human resource functions, including recruiting and training employees, discussing benefits, coordinated health

& job fairs to promote employee placement and wellness, I support applicable EEO laws and programs within the Exchange. In addition, I prepared forms for NACI and local background checks, and I processed I-9’s. I was able to correct payroll discrepancies, provided advice on most human resource issues in accordance with company policy, procedures practices.

Key Results:

Supports staffing recruitment and compensation programs at local Exchange, Recruits for entry level positions and conducts classroom on- boarding.

Consults with supervisors on routine workforce and productivity issues for which there are one or more readily apparent solutions.

Provides advice on HR issues that are in accordance with established procedures and practices.

Monitors and provides input on the effectiveness of HR programs and services.

Makes recommendations on potential policy changes to ensure the company offers a competitive package of salary and benefits to employees

Partners with management in strategic workforce planning ensuring staffing needs are aligned with business requirements

Ensures that the workplace is accommodating and free of harassment, handling any complaints in accordance with company policy and any relevant local, state, and federal laws PATRICIA HILL Phone: 501-***-**** ■ Page 2

Learning Facilitator, 2012-2015

Army & Air Force Exchange Service

Major role was to set up all onboarding and training for each facility. Made recommendation to facility managers in reference to the new hire. Set up peer groups and made sure each new hire was being train accordingly. Promoted to fulfill a broad range of HR functions, including recruiting and training employees, administering benefits, overseeing disciplinary action and managing HR/CU records. Co-chaired annual flex-enrollment meetings, resolved conflicts between employees and insurance carriers, coordinated health fairs to promote employee wellness and performed exit interviews.

Key Results:

Trained 25-member management team on interviewing techniques and best practices, conducting workshops and one-on-one coaching sessions that contributed to sound hiring decisions.

Co-coached with company’s standardized disciplinary procedures and tracking system that insulated company from legal risk and ensured consistent and fair discipline processes.

Devised creative and cost-effective incentive and morale-boosting programs (including special events and a tiered awards structure) that increased employee satisfaction and productivity.

Reworked new-hire orientation program to include HR information and company resources.

Saved company thousands of dollars every month by controlling all gross profit, waste, man hours reducing over time.

On-Boarding training specialist for local branch employing 360 professionals. Restaurant Manager, 2007-2012

Army & Air Force Exchange Service

Responsible for the overall operation of a restaurant establishment, to include implementation and enforcement of all named brand fast food (nbff) and the exchange standards in accordance with food safety guidelines. Responsible for financial aspects of each restaurant; daily receipts, fixed assets, ordering food and supplies. Key Results:

Ensured day-to-day facility performance. promotes great customer service, safe food quality, restaurant cleanliness and sanitation in accordance with all nbff and exchange standards.

Developed and mentored associates and supervisors. training/follow-up of staff.

Performed administrative/financial duties to plan and budget facility resources.

Coordinated prompt implementation of all local and brand marketing plans.

Performed other duties as assigned

PATRICIA HILL Phone: 501-***-**** ■ Page 3

HR Generalist, 2005 to 2007

Brighter Day Child Care Center

Guided the startup and management of a full spectrum of HR operations, systems and programs. Worked with senior management to teach HR policies and procedures; recruit employees; and develop orientation, training and incentive programs. Manage leave-of-absence programs and personnel records; administered benefits enrollment and programs; administered HR budget; and handled HR generalist workplace issues. Key Results:

Played a key role in ensuring the successful of New Hire Orientation. Structured and implemented programs and policies in the areas of training, benefits packages, incentives and new-employee orientation.

Fostered a teamwork/open-door environment conducive to positive dialogue across the organization. Personal efforts were cited as the driving force behind branch’s employee-retention rate of 89% within an industry where high turnover is the norm.

Brought workers’ compensation program into full compliance. Instituted preferred providers list and trained managers and associates on procedures to follow in case of injury.

Reduced benefits costs by 15% annually through meticulous recordkeeping and ensuring that company did not pay for benefits for which employees were ineligible.

Conduct training session for employees covering issues including disciplinary procedures, code of conduct, FMLA policy and benefits information.

Introduced company’s first formal rewards program, creating a flexible and well-received.

Over seen on the job training descriptions across all levels and 50+ categories. “Shadowed” and interviewed employees to construct an accurate picture of the duties and skills required for each position.

Played a key role in support staff coordinating activities for child and youth programs giving big brother and sister support in local EFMP summer camp. FT Campbell, KY.

Monitor and maintains cooperative relationships among the components in order to ensure delivery of integrated program/services.

Director, 1992-2005

Brighter Day Child Care Center

I was recruited to help open a new company guiding the startup and management of full spectrum Child Development Center operations, systems and programs. Collaborated with senior management to teach Curriculum, policies and procedures; recruit employees; and develop orientation, training and incentive programs.

Key Results:

Played a key role in ensuring successful New Hire Orientation. Structured and implemented programs and policies in the areas of training, benefits packages, incentives and new-employee orientation.

Oversaw on the job training descriptions across all levels and 50+ categories. “Shadowed” and interviewed employees to construct an accurate picture of the duties and skills required for each position.

Placed major emphasis on making sure each child was able to reach their potential while preparing for success in a global community.

Played a key role in support staff coordinating activities for child and youth programs giving big brother and sister support in local Exceptional Family Member Program (EFMP) summer camp. Ft. Campbell, KY. PATRICIA HILL Phone: 501-***-**** ■ Page 4

EDUCATION & CERTIFICATIONS

AUSTIN PEAY UNIVERSITY — Clarksville, TN

Bachelor of Science (BS), in Sociology, 2006

Activities: Worked concurrently during college as center director for ABC Child Care. HR Designations:

LF-IDP (Learning Facilitator, Certificate)

MDP (Management Development Program, Certificate)

EEO (Equal Employment Opportunity, Representative, Certificate),

Labor Relation Self-study for Supervisors

Excelling As a Manger, Certificate

Diversity In the Workplace, Certificate

OF NOTE

Professional Development:

Completed ongoing training in the areas of workplace violence and crisis management, behavior based interviewing, internal controls, anti-money laundering (non-retail) code of conduct and equal employment opportunity rights & whistleblower protection.

Affiliations:

ServSafe certified

DMP Development management program certified

Learning Facilitator, Training Specialist

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