Customer Service Switchboard Operator
Resume:
SHARLENE F. KHATIB
Lithonia Ga. 30038
Cell: 470-***-****
Email: sharlenekhatib @yahoo.com
- 8/15/21 To Present
Montgomery Al.
• Switchboard operator, operate hospitals main switchboard. Answering high volume of calls in a professional manner.
• Operate hospital PA system for paging making announcements, initiates code pages for emergencies.
• Communicate by making announcements and calls during an emergency situation's.
• Direct callers to appropriate clinics departments and offices.
• Printout confidential patients list.
- 9/13/2018 To 8/2/2021
Stock bridge Ga.
• Handle 250+ inbound calls per week answering customers inquiries and resolving issues.
• Resolve over 100 Customers complaints per week via phone.
• Balancing company goals while helping all customers find satisfactory solutions, effectively assisting a variety of callers.
. - 1/12/2017 To 6/15/2018
Stock bridge Ga
• Work closely with multiple departments and teams at the same time to ensure project success.
• Verified that all product was in the appropriate status before received and shipped to customer.
• Relieved switchboard as needed.
More then five years experience as a Corporate/Hospital switchboard operator. Looking for an open position in which to display and utilize my skills and experience acquired in this field of communications. Switchboard
Phone Etiquette
Customer service
Microsoft office
Stafford Institute VT. 2016 to 2017 Interior Decorating - Diploma Woodlands H.S (Westchester County, Hartsdale New York) - Graduated Diploma
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