Customer Service High Risk
Resume:
CARLOS RIVERA
Bronx, New York *****
Mobile Phone: 347-***-****
Email: adzppq@r.postjobfree.com
Education: Boricua College. Brooklyn, New York Graduation Date:
Major: Bachelor of Science June of 1986
Computer Skills: Hyper Snap; Notes 2013; Access 2012; Oracle; JED; Microsoft Dynamics/Great Plains; Master Builder; Aging Report; GP Excel; MS Word; NMI Payment Processing System; Quick Sever; CSP Reporting; Shorttel Communication System; IBM Same Time; D&B Reporting; Personal Credit Reporting and Review; Power Point; A/S 400 Microsoft Outlook; Texting System, and Engine Error Coding Analyst.
Experience:
Chefs Warehouse Bronx, New York
November 20, 2015-Present Credit/Collection Analyst Specialist
Preform credit evaluation on new customers and establish account with credit limit.
Monitor existing customers’ adherence to payment terms, and or make any changes on the accounts terms by reevaluating their financial stability.
Collect outstanding receivables and enforcing payment terms within Net 30 days.
Reviewing aging report to maintain each account and DSO with 30 days.
Establishing strong rapport with customers, in order to establish the relationship communication on how their business is doing, and to target customers that will be a risk.
Distributing driver’s checks to other associates, to view what was received on COD accounts.
Collecting checks mailed in by customers, and making nightly deposits.
Reconciling account.
Providing statements; invoices, and credit memos upon customer’s request.
Analyze corporate; commercial, and retail accounts, for any possible high-risk, in order to minimize any lost for the company.
Weekly meeting with all of my seven sales representatives, to discuss their aging report, in order to reduce their DSO, and any possible high risk accounts.
Cummins Power Systems, LLC Bronx, NY
October 2013-November 2015 Credit & Collection Specialist/Metropolitan Engine Support Specialist
Responsible to preform evaluation on new customers and establishing credit limits on new accounts.
Collecting outstanding receivables and enforcing payment terms.
Facilitated the resolution of discrepancies’ with customer and sales department.
Reviewing daily transactions with sales department with respect to improve collections and the reinforcement of credit and collection policies of the company.
Familiarity with Tax Credit Compliance, and Tax Except.
Responsible for providing support to the metropolitan engine sales team, by identifying potential failures by studying current failures from reports provided by the engine department.
I was also responsible for identifying and evaluating additional needs and opportunity for marketing purpose for the sales department director.
Initiating sales process by building relationship; qualifying potential sales, and scheduling appointments for the sales director.
Developing sales by providing initial presentation, by explaining products and services for the enhancement of additional products and services to new and old customers.
Responsible in handling and creating expo shows and events.
Contributing information to sales strategies by evaluating current products results, by identifying needs to fill; monitoring concerns, and preparing final report of services performed for the customer.
Ford Models, Inc. New York, NY
May 2013-October 2013 Credit/Collection Analyst
Responsible of analyzing corporate and commercial media accounts; credit monitoring for possible high-risk accounts while collecting on invoices due to talent models regarding modeling shoots; hair shoot and makeup jobs.
Responsible to report assessments on accounts to management and CFO.
Responsible by reconciling accounts, disputes, billing issues, and travel and hotel payments for all talent models.
Responsible in processing payments dealt with marketing companies n talent jobs, by interacting with bookers, editorial and or casting directors, to effectively recover the debt due to the model(s).
Prometheus Global Media New York, NY
June 2012-May 2013 Credit/Collection Analyst
Analyzed commercial media accounts, credit monitoring on high-risk accounts, and reporting the assessment to management.
Resolving billing issues; reconciling accounts; processed payments.
Reviewing market trends, and effective correspondence with clients, sales representatives, GFD’s, and other executive management, and media clients.
Mitchell N. Kay, Esq. New York, NY
September 2009-May 2012 Legal Collector
Collected commercial; consumer, and retail accounts, which, was refer to the legal department for the processing of legal action.
Responsible of contacting said debtor and advising them that their account is in an attorney’s office for the possibility of legal action, and if they would like to resolve said matter amicably.
Followed up with employer with their accounts payable department regarding garnishment upon debtor’s wages.
Responsible to communicate with City Marshals and Sheriff’s department for any status report regarding garnishment, and or restraining orders on bank accounts.
Momeni, Inc. Carlstadt, NJ
November-2003-September 2009 Credit/Collection Manager
Bilateral Credit Corp. New York, NY
November-2001-October 2003 Collection
Unitex Textile Rental, Inc. Mt. Vernon, NY
September-1996-August 2001 A/R Administrator
Brooks Brothers, Inc. New York, NY
September-1991-June 1996 Credit Analyst
American Express New York, NY
September-1980-July 1991 Credit Analyst
Mitchell N. Kay, Esq. New York, NY
July 1975-August 1980 Legal Collector
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