Human Resources Customer Service

Lorraine A. Sealey

Email: adzpox@r.postjobfree.com Cell: 682-***-**** 1609 Hedgewood Trl Fort Worth TX, 76112

CAREER OBJECTIVE: Seeking a Human Resources position where my professional experience and knowledge will allow me to make an immediate contribution as an integral part of a progressive company.

SKILLS: Human Resources/Office Management Experience

Supervisory Experience Customer Service.

Performance management

Human Resources Information Software

Employee relations.

Knowledge on boarding

Microsoft Word, Excel, Outlook, and WordPerfect

Rehabilitation Assistant: Texas Workforce Commission Fort Worth, Tx.

August 2019 to October 2022

Performs: Entry level to journey-level human service rehabilitation support work; Routine caseload support service such as creating maintaining reviewing technical case management forms/files for accuracy utilizing the electronic case management system.

Participates in Vocational Rehabilitation Services (VRS) training.

Prepares reviews reports for accuracy on monitored services

Furnishes information regarding Texas Workforce Solutions (TWS)/VRS Program, services, and requirements to applicant’s customers, families, vendors businesses public.

Provides: Casework services assistance to the VR Counselor in certification of eligibility;

Service delivery tasks and utilize the electronic case management system and other agency supported software programs; Initial screening for individuals applying for VRS

Human Resources: Rosa’s First Quality Home Health Care Arlington, Tx

July 2017 to August 2019

Assisting in the recruiting, hiring and on boarding of new employees including screening and ad placements and scheduling potential hires for additional interviews. Ensure all materials and equipment are available for new hires fielding calls, submitting documents and requests, follow up with potentials hires and new hires.

Welcomes new employees to the organizations by conducting orientation reference checks administering required examination, license verification and criminal history checks, name tags and the employee education of personal policies and ensuring the appropriate paperwork has been submitted, filled out and sign completely. Inform employees on benefits package and entered eligible employee in data for benefits.

Maintain personnel files by ensuring credentials are in compliance with local, state, and federal guidelines (professional license, CPR, Auto Insurance, Social Security and EMR) Submits employee data reports by assembling, preparing, and analyzing data for

licensure, car insurance, CPR cards, TB skin test forms, I9 and monthly OIG

Administering all benefits such as FSA, STD, PTO, medical and dental, life insurance, supplemental life insurance, etc.

Keep current with employment law and HR regulations to ensure regulatory compliance. Ensuring compliance by providing proficient guidance of state and federal laws. Update termination employees in Blue cross/Blue Shield system timely.

Maintains employee information’s by entering and updating employment and status

change data upon hire and termination. This includes entering employees into the

software database with the appropriated roles upon hired and removal at termination.

Provides secretarial support by entering, formatting, and printing information; organizing work; answering telephones(backup); relaying message; mailing documents, keeping a current active terminated employee list.

Maintain employee confidence and protects operations by keeping Human Resources information confidential.

Uses effective interpersonal relations and communication skills. Stays current with

changes in HR regulation

Provides secretarial support by entering, formatting, and printing information; organizing work; answering telephones(backup); relaying message; mailing documents, keeping a current active terminated employee list.

Maintain employee confidence and protects operations by keeping Human Resources information confidential.

Uses effective interpersonal relations and communication skills. Stays current with changes in HR regulation

Career Counselor/YOUTH and ADULT Workforce Solutions Tarrant County Fort Worth, Tx.2011-2016

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction

Counsel individuals to them understand and overcome personal, social, or behavioral problems affecting their educational or vocational situations Prepare Customers for later educational experiences by encouraging them to explore learning opportunities and to persevere with challenging tasks.

Manage caseload of 45-50 low-income customers

Maintain 100% customer participation

Assess and address employment barriers

Provide job search and support services

Exceed state and federal performance goals

Consistent above-average performance evaluations

EDUCATION:

Bachelor of Science Degree Paralegal Services-Family Law Kaplan University Dallas, TX

Associate Applied Science Degree-Business Management Blair College Colorado Spring Co.

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