Donna Groff

Phone: 346-***-**** adzpoi@r.postjobfree.com https://www.linkedin.com/in/donna-groff-a53900137/ WORK EXPERIENCE

PINEHURST METAL FUSION GENERAL MANAGER WEST END, NC FEB. 2023-PRESENT

• Lead day-to-day operations, optimizing productivity and ensuring adherence to safety standards.

• Develop and manage budgets, achieving profitability targets while maintaining product quality.

• Spearhead business development efforts, expanding customer base and fostering long-term client partnerships.

• Implement rigorous quality assurance processes to enhance product standards and customer satisfaction.

• Collaborate with executive team to drive strategic planning and decision-making.

• Maintain compliance with industry regulations and safety protocols. PINEHURST METAL FUSION EXECUTIVE ADMINISTRATOR WEST END, NC. NOV. 2018 - FEB. 2023

• Calendar management, efficient scheduling, and travel coordination.

• Prepared accurate reports and presentations with utmost confidentiality.

• Streamlined financial processes, including expense reports and invoice handling.

• Assisted in project management and progress tracking. MCDEVITT TOWN & COUNTRY MARKETING COORDINATOR SOUTHERN PINES, NC SEP. 2017 – NOV. 2018

• Developed and executed innovative marketing strategies for real estate listings to maximize property exposure.

• Managed social media presence and conducted market research and competitor analysis to identify trends and opportunities.

• Maintained a comprehensive client database for efficient communication.

• Collaborated with sales team, optimizing marketing support to achieve targets. REALTY WORLD ADMINISTRATIVE SUPPORT SPECIALIST SOUTHERN PINES, NC. JUL. 2016 – SEP. 2017

• Managed calls, emails, and inquiries with exceptional customer service.

• Handled financial tasks and managed property documentation.

• Supported real estate transactions and facilitated smooth closings.

• Streamlined office operations using software applications. ADDITIONAL SKILLS

Multi-tasking, organization, marketing management, teamwork, communication, data entry, retail, human resources, Adobe Photoshop, sales, customer experience, data analysis, accounting, advertising, business analysis, account management, customer service, Microsoft Office (Word, Excel, PowerPoint), event planning, leadership, strategic planning, decision-making, quality assurance, customer relationship management, budgeting, business development, strategic marketing

EDUCATION

CENTRAL CAROLINA COMMUNITY COLLEGE A.S. CRIMINAL JUSTICE AND CORECTIONS 2002

• Relevant Skills: legal knowledge, interpersonal communication, problem-solving, ethical decision-making, conflict resolution, time management, data analysis, teamwork and collaboration, crisis management, criminal law and procedure

SADDLEBACK VALLEY COMMUNITY COLLEGE A.S. CHILD DEVELOPMENT 1985

• Relevant Skills: communication with children, behavior management, multicultural awareness, teamwork and collaboration, problem-solving, creativity and imagination, patience and empathy, regulatory compliance, health and safety

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