ELLEN WINTERS

***** * **** *** **** *S Tinley Park IL 60477

adzpo2@r.postjobfree.com Cell 312-***-****

Summary

Over thirty years of experience customer service, order processing, and coordinating international and domestic shipments. Highly organized, accurate and detailed oriented. Strong analytical and problem-solving abilities. Outstanding customer service skills. Track record for meeting timelines and exceeding expectations. Outstanding verbal and written communication. High level of professionalism.

Professional Experience

King Heating, Air Conditioning and Plumbing – Frankfort IL December 2020 – current

Customer Service Representative

- Respond to incoming customer inquiries regarding services, appointments, etc.

- Schedule and coordinate service appointments with customers and techs

- Update client files with most current service contract information

- Explain program details to customers resulting in sales of new

contracts or products and/or upgrade current service contracts.

- Track sales for management and payroll departments

World Book Inc – Chicago IL June 1980 – April 2020

Senior International Operations Specialist

- Responsible for interpreting sales contracts, customs documents, and shipping regulations for International distributors to ensure timely and accurate delivery of products.

- Accurately prepared detailed government documentation such as Customs forms, shipping documents, etc. including identifying and resolving discrepancies.

- Met with various service providers to explore cost savings and review service standards.

- Communicated with customers from order origination to delivery of product answering all questions, addressing concerns and maintaining a positive, professional relationship.

- Maintained detailed files of each distributor’s order and shipment history to meet audit standards.

- Assembled required documentation and scanned, emailed or faxed to the appropriate parties.

- Coded all international and domestic freight bills for timely processing of accounts payable.

- Ensured inventory levels were maintained to avoid delays in processing.

SKILLS

- Excellent Word and Excel skills

- Superior customer service

- Highly detail oriented

- MAS 500 Sage solutions inventory, order processing, contracts and accounts receivable modules