Samantha A. Kuhn

Des Moines, IA 847-***-**** adzpnj@r.postjobfree.com https://www.linkedin.com/in/samantha-ann-kuhn/

Key Skills and Abilities

Strategic Planning • Critical Thinking • Problem Solving • Teaching • Tutoring • Data Analysis

Interpersonal Relationships • Public Speaking • Conflict Management • Effective Communication

Customer Relations • Diversity Awareness • Financial Analysis • Adaptable •

Web-Conferencing • Salesforce • Blackboard • WordPress• Workaday • Microsoft Office

Fluent in French, German, and Latin

Work History and Achievements

Wells Fargo, West Des Moines, IA 03/2020 – Present

Senior Customer Service Representative

(Information Requests, Home Mortgage), 01/2023 – Present

Offered position due to being a top employee in Home Equity. Specialize in handling complicated customer inquiries regarding home mortgages, such as loan transactions issues, lien release corrections, deceased borrower and successor documentation, tax document corrections, etc. Compose business correspondence which addresses complex financial and legal situations in laymen’s terms. Perform in-depth financial and legal research to address questions. Remote position.

Senior Customer Service Representative,

(Escalations and Line Management Team, Home Equity), 07/2021 – 01/2023

Earned promotion after 1 yr. to highest level CSR in department, assigned to the Escalations and Line Management Team as a complaint specialist. Complaint calls were transferred to me as “Supervisor on Duty”; acted as “voice for department supervisor” and backup supervisory assistant for other CSRs.

Senior Customer Service Representative and Customer Service Rep,

(Home Equity), 03/2020 – 07/2021

Hired as temporary Level 1 call-center worker, providing general customer service. Offered permanent position after 3 months; trained as phone banker and Home Equity Specialist. Serviced loans; provided financial advice about HELOCs (home equity lines of credit); helped customers with refinancing and repayment. Earned NMLS Certification.

Earned 5 raises in less than 3 years, two due solely to excellent performance.

Named one of top 5 performers in department for 5 months in 2021 and 6 months in 2022 for customer service surveys.

Bold Iowa, Des Moines, IA 09/2018 – 02/2020

Caucus Project Organizer

Participated in presidential campaign events during Iowa Caucuses as political organizer for Climate Change non-profit. Recruited, organized, and led volunteers at political events and demonstrations; planned and ran fundraisers; arranged “bird-dogging” workshops, as instructor and teacher. Performed caucus event reporting for website. Acted as liaison between Bold Iowa, presidential candidate campaigns, local political organizations, and media outlets.

Founding member of steering committee for Des Moines Climate Crisis Parade.

College of DuPage, Glen Ellyn, IL 01/2010 – 04/2011

Community College Instructor

Taught history and humanities courses online and classroom setting. Instructed three in-person classes with 15 – 30 students, two semester-long, online courses, and two intensive 8-week online courses each semester. Included duties were creating class syllabus, tests, quizzes, essay assignments, grading. Lectured/led class discussions.

Rehired once moved back to Chicago after finishing PhD coursework, exams, and dissertation research.

Samantha Kuhn, Page 2/2

Self-Employed, Chicago, IL 02/2010 – 04/2011

Private Tutor

Tutored high school students who were studying for the AP European History Exam, AP US History Exam and in essay writing.

Increased one student’s AP European History exam score from 2/5 to 4/5 after one month of studying.

Coached student who earned first grade of A on essay after previously received only Cs. His work was submitted to the school’s annual essay writing competition and won 3rd place.

University of Arizona, Tucson, AZ 08/2005 – 12/2007

Teaching/Research Associate

Led weekly discussions on primary sources, helped to explain material from lecture portion of undergraduate lecture courses, “Western Civilization to 1500,” and “US Institutions and Society since 1877.” Graded essays and tests for instructor of upper-level undergraduate and graduate course, “Medieval Europe.” Created and maintained class website; collected, scanned, uploaded weekly readings for graduate seminar, “Preachers and Preaching in Late Medieval and Reformation Europe.”

Received highest teaching score out of all TAs in “US Institutions and Society since 1877.”

Archive for Reformation History-Archive für Reformation Geschihte, AZ 08/2004 – 05/2005

Editorial Assistant

Read and critiqued academic papers that were submitted for publication in the academic journal The Archive for Reformation Research/ Archiv für Reformationsgeschichte. Conducted correspondence with well-known academics in the field to elicit paper submissions; organized all submitted articles, paperwork and correspondence concerning the journal.

Community Service

Corps Member, AmeriCorps*NCCC

Performed 10 months of community service with several educational and environmental nonprofits across the Midwest. Served as team’s Service-Learning Coordinator and Projects Manager. In addition to working with the non-profits, managed team’s weekly progress reports, financial records, and inventory logs; oversaw final creation of the project reports; Planned educational outings for team.

Mentor and Board Member, Presidential Youth Leadership Initiative Program, Des Moines, IA

Acted as mentor and guide for 20 Chinese university students during a month-long foreign exchange program which enables Chinese students to learn about American presidential election process.

Volunteer, Asian & Latino Coalition (now The Unity Coalition)

Volunteer duties included formally introducing presidential candidates at events; acting as the coalition’s “environmental” expert during Q&A sessions with the candidates; helping to promote awareness of the organization and its goal to provide a political platform for minority groups in Iowa.

Education and Training

PhD Candidate (ABD), Late Medieval and Reformation Studies

University of Arizona

PhD Dissertation Research

Leibniz-Institut für Europäisches Geschithe, Mainz, Germany

Earned 9-month research fellowship to conduct dissertation research in Germany, 11/2008 – 08/2009

Served as visiting lecturer, gave academic talk “Die Feder und Das Schwert”, regarding dissertation, (written and discussed in German), 04/2009

MA in Humanities, University of Chicago

BA in European Studies/History, Bard College at Simon’s Rock

Dean’s List, Environmental Club, Radio Show Host, Tutor for “The Writing Center”

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