Service Coordinator Accounts Receivable
Resume:
Dusti Nehiba
Canton, GA ***** 801-***-**** ******@****.***
Objective
Versatile Coordinator with background successfully executing diverse project tasks to meet deadlines. Highly skilled at communicating with colleagues, monitoring status, and achieving key milestones. Enthusiastic problem solver and talented collaborator with superior planning and decision-making skills. Building career into a manager position.
Skills & Abilities
Customer Relations
Schedule Management
Interpersonal Communication
Strategic planning
Invoice Processing
Credit and Collections
Time Management
Conflict Management
Openness to Criticism
Attention to Detail
Critical Thinking
Adaptability
Experience
December 2022 - Present
Service Coordinator, Ready Mix USA / CEMEX
·Oversees Georgia Hwy 400 and I-285 project by North Perimeter Contractors.
·Coordinates drivers and Concrete Crews to get concrete delivered on time and within DOT specifications. Knowledgeable of DOT rules and regulations for CDL drivers and DOT concrete.
·Take highly detailed legal notes about daily operations and interactions between drivers, the ready-mix plants, and concrete crews.
·Reworked policy and created a new procedure for dispatching concrete trucks and scheduling to save the company almost $50,000 per month.
·Creates and takes orders for various concrete companies, schedules, dispatches, and coordinates various aspects of plant operations for ready-mix concrete.
·Develop a positive rapport with drivers, supervisors, and customers to communicate all pertinent dispatch activities to the proper individual.
·Demonstrate familiarity with delivery areas and ability to aid drivers in finding job sites.
·Knowledgeable with Citrix Command, Trakit, Outlook, Excel, Word, and all other Microsoft products.
December 2021 – November 2022
Service Coordinator / AR Assistant, Overhead Door of Bountiful
·Resolute and organized Service Coordinator with great attention to detail who develops and coordinates the installation or repairs of garage doors and dock equipment.
·Proficient in Salesforce, Servicemax, Construction Contracts, and Microsoft Products
·Evaluates problems and damages to recommend the equipment to bring into the field to do it right, right now.
·Orders parts for commercial and residential accounts, follow up on parts orders. Solves hardware and/or software problems for technicians.
·Prepared billing statements and invoices for customer purchases and recorded transaction date, price, and fees to support accuracy.
·Reconciled accounts receivable ledger to verify payments and resolve variances.
·Assistant for payroll. Created and emailed COI’s, created reports and invoices, aided with change orders, collected, and processed checks or credit card payments, managed accounts and performed bookkeeping tasks.
·Tracked invoices, receipts, and deposit slips to generate monthly fiscal statements.
·Generated and sent invoices based upon established accounts receivable schedules and terms.
·Produced and mailed monthly statements to customers and aided with related requests for information and clarification.
January 2019 – October 2021
Dispatcher, AAA Emergency Roadside Assistance
·Taking and dispatching emergency calls to tow truck drivers.
·Leader of rural areas where clear and precise communication is needed with drivers. Keeping customers informed promptly with status updates and ETA’s.
·Worked under strict deadlines to get customers off the freeway or other dangerous areas.
·Worked with local PD to coordinate lockouts where a beating heart is the in the vehicle.
·Proficient in multitasking various programs and push to talks to communicate with drivers, customers, and other dispatchers.
·Closely monitored dispatch board to triage and prioritize over 600 daily calls.
May 2018 – December 2018
Shipping Receiver, Big Lots
·Receiving of furniture, freight trucks, and vendors with various products. Arm and disarm the building, monitoring building safety and security, inventory management, and loss prevention.
·Monitored scheduled shipment dates to achieve prompt delivery, expediting as necessary and communicating variances to customers.
·Moved shipment materials to and from designated areas using lift and hand trucks.
·Verified transactions, product orders and shipping dates and entered information into databases and reports.
·Communicated with vendor representatives to resolve damaged shipments and item shortages.
January 2017 – May 2018
MET Team Merchandiser, The Home Depot
·Removed damaged, out-of-code, not-in-set, and discontinued items from displays.
·Inspected merchandise for quality and arranged proper display location on floor.
·Updated pricing and signage to complete product displays and educate customers.
·Prepared interesting and innovative visual displays to grab customer interest and promote sales.
·Advanced sales cycle plans by maximizing placement of promotions, point of sale materials and product visibility.
·Completed efficient store resets to prepare store for special promotions and seasonal updates.
·Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
February 2015 – December 2016
Team Lead, Tractor Supply Co.
·Answer customers' questions about merchandise and advise customers on merchandise selection.
·Itemize and total customer merchandise selection at the checkout counter, using cash register, and accept cash or charge card for purchases.
·Take inventory or examine merchandise to identify items to be reordered or replenished.
·Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.
·Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
·Instruct staff on how to manage difficult and complicated sales.
·Assign employees to specific duties.
·Enforce safety, health, and security rules.
·Monitor building security and safety by performing such tasks as locking doors after store operating hours.
·Supervise others and supply on-the- job training.
·Aid customers by providing information and resolving their complaints.
·Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Education
2009 - 2012
2013 - 2015
High School Diploma, Brigham City UT, Box Elder High School
Accounting and Business Management, Ogden UT, Weber State University
References
Andy Olsen
Previous Manager
Tractor Supply
Judge Kevin Christensen
Previous Supervisor
Box Elder County Justice Court
Lincoln Nehiba
Previous Co-worker
Home Depot
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