KIM W RICHARDS

Ph. 801-***-**** adzpmx@r.postjobfree.com

SUMMARY: Experienced in software support, implementation, and training as well as Human Resources, and Medical Billing. Committed to providing comprehensive instruction on the software platform and providing a high level of customer service and assisting clients in becoming self-reliant while accomplishing goals on time. Able to establish positive relationships with clients as well as internal department co-workers. QUALIFICATIONS AND SKILLS:

4+ years of experience implementing new clients with medical billing and E.H.R Software

Strong Computer Skills – Internet, Microsoft Excel, Word, Power Point

Proficient with Benefit Admin Systems

Knowledgeable in accounting including payroll, benefit administration, medical insurance claims, collections

Proven ability to provide excellent customer service with experience in effectively addressing and resolving conflict for clients.

Outstanding organizational skills with an ability to supervise and support staff

Highly Organized with employee files, medical certifications kept up to date, new hires, terminations.

Excellent team player with ability to work unsupervised as well.

Effective in handling multiple priorities, project management and meeting deadlines

Successful in working with others including peers, supervisors, management and senior executives

High level of attention to accuracy and detail.

ACCOMPLISHMENTS:

Recognized by my attention to detail and received a promotion and pay raise.

Received constant notations of my customer satisfaction surveys

Was able to collect on past due accounts that were over 120 days that were scheduled to go to collections

Able to calm upset customers that required a supervisor and resolve their issue

Was frequently assigned clients that were escalated to complete their implementation EMPLOYMENT HISTORY:

5/22 – Present Collections Specialist, Abundant Dental Care 2/21- 12/21 Software Support Specialist, EMPLOYEE NAVIGATOR Inbound calls from brokers to help with software resolution and managing a ticket system 3/18- 8/20 Software Administrator/Bldg. Manager, ENT CENTER OF UTAH Trained all staff and configured database for E.H.R and Practice management systems 9/14 – 3/18 Implementation Consultant, ADVANCEDMD

Configured database for new clients and trained them on the E.H.R and Practice Management 02/13-7/14 Business Office Manager, ROCKY MOUNTAIN CARE-RIVERTON Processed all insurance claims, patient billing, and collected on past due accounts 09/11-02/13 HR/AP/Payroll, ROCKY MOUNTAIN CARE-RIVERTON Managed Employee files, processed new hires, orientation, terminations, petty cash EDUCATION: High School Graduate / Diploma