ROBERT E. SMITH

Atlanta, GA *****

470-***-**** adzpm7@r.postjobfree.com

PROFESSIONAL SUMMARY

Customer Service and Sales Manager leveraging 20+ years of proven experience in customer experience, operations management, and personnel development. Built cultures of opportunity and produced exceptional results through diverse team-building and strong work ethic in competitive, resource-constrained environments. Complex problem solver with extensive experience leading interagency, intergovernmental, and multinational teams. Seasoned data and emerging trends analyzer with a honed ability to identify and evaluate alternative courses of action when needed. Adept at balancing operational, financial, personnel, and regulatory constraints when managing projects.

● Customer Service

● Training Development

● Operations Management

● Risk Assessment Mitigation

● Administration

● Management Logistics

EDUCATION

Bachelor of Science General Engineering United States Military Academy PROFESSIONAL EXPERIENCE

United States Army Various Locations

Operations Manager, Personnel and Training

Coordinated with staff members to manage workflow, ensuring logistics functions were processed into the correct support systems and software programs aimed at capturing, detailing, and compiling information supporting attached military personnel.

● Coordinated with leadership on policy and program matters, making or recommending appropriate action plans

● Developed and provided reports to executive leadership regarding performance improvement plans, operational fulfillment requirements, and information pertaining to local emergencies and international conflicts

● Forecast and developed strategic planning decision points to determine the most effective techniques for establishing efficient personnel work plans, training schedules, improved processes, and safe working environments Rent-A-Center, Inc. Various Locations (FL, GA, TN, SC) District Manager

Leveraged advanced skills and training to support operational needs of multiple departments, possessing a high level of integrity toward company policies, information and maintaining strict confidentiality of personnel matters. Collaborated on special projects, audits, evaluations, and process improvement analysis under tight deadlines.

● Oversaw and managed staffing requirements and operating expenses across multiple departments; provided detailed financial and staffing reports to functional manager to help execute business objectives

● Developed and implemented materials management processes in accordance with supply regulations, policy, procedure, and executive instruction; oversaw the assembly, addressing, stamping, shipping coordination, merchandise receipt, unloading, product verification, and record of newly received merchandise

● Provided direction and support to senior managers for contingency solutions that enhanced mission-critical operations; maximized employee productivity and optimizing procedures to overcome manpower shortfalls with no impact to maintenance times.

Bently Nevada Corporation (FL, PR, VI)

● Devised ongoing solutions for existing clients, developed customer contacts, and continued to build on accounts and networking outside to generate excitement about products

● Served customers within Florida, Puerto Rico, and Virgin Islands, wherever large factories which consisted mostly of power generation equipment.

ADDITIONAL TRAINING

Operations, Tactics, and Planning for Leaders/ Advanced Leadership & Professional Development United States Army TECHNICAL COMPETENCIES

Software: Microsoft Office Suite 365