FAYE M. FIGUEIREDO

• adzplx@r.postjobfree.com • 647-***-**** • www.linkedin.com/in/fayefigueiredo

PROFILE

Efficient and detail-oriented individual with experience in client support services, administration, review and management of banking documents – KYC & AML and corporate & legal policies. Excellent team player with ability to communicate clearly and maintain client/third party relationships. Proven ability to establish the accuracy and completeness of tasks.

KEY SKILLS & EXPERTISE

Accounting Entries Bank Accounts & Services Business Controls & Governance

MS Office, DocuSign Budgeting & Expense Management Legal Documentation

FX transactions on CMS AML & KYC Documentation ASL & Wire Transfers verification

LLQP Quarterly & Monthly reporting Bank Relationship management.

WORK HISTORY

CIBC Mellon – Toronto: July 2022 to June 2023

Senior Custody Services Specialist

Review all incoming mail and assist the team/investment officers with the servicing of their client accounts and resolution of sensitive or complex client issues to ensure professional service and meet SLA requirements.

Perform daily critical control functions by validating client and investment manager authorized signatures, verify security transactions, authorize cash transactions, research all overdrafts or idle balances daily to ensure validity and take appropriate action to ensure timely market settlement of all transactions to reduce market exposure.

Investigate client accounts and process Fx transactions for repatriation of funds. Booking entries for corrections in client accounts.

Maintenance of Authorized signer's list after performing callback for authentication of the ASLs submitted.

Routing of requests from clients to appropriate teams using WEB 3.0 and DTE applications.

Use of CMS and EIS systems for deposit of cheques and write-off of odd cents.

Corporate Accounting month end entries using CMS and CMO(CIBC system)

Maintain special instructions and CDI database to ensure compliance and that policies and procedures are being adhered to.

Generate monthly & quarterly investment managers scorecards.

Setup of standing instructions & percentage sweeps on accounts in CMS as per client instructions.

Provide direction, technical advice and support to staff in Toronto and Pune, provide training to Specialists, serve as an assistant to the Team Leader/Supervisor in coordinating and monitoring the activities of the team both onshore and offshore.

Manulife Financial – Toronto: 2007 till 2021

Team Lead – Treasury Operations, Bank Governance January 2011 – June 2021

Complied with AML/KYC requirements for several banking partners globally. This included update of KYC questionnaires and maintenance of updated IDs for the authorized personnel of each legal entity.

Complied with the Banks’ requirements (agreements, forms, certificates & specimen signatures) for new bank account openings, account closures including escrow accounts, adding services and legal entity changes to ensure timely and accurate completion of requests from various Business Units

Obtained annual confirmations from banking partners to ensure compliance with SOX requirements.

Conducted annual audits of banking relationships to reconcile operational bank accounts held and accuracy of legal entity information with the company’s book of records.

Maintained an in-house database for banking relationships and management of legal agreements.

Completed projects for the acquisition of accounts or transfer of accounts due to mergers or sale deeds.

Co-ordinated with legal department to manage the rewrite and rollout of banking resolutions, delegations and power of attorneys for the company and its subsidiaries, to simplify the signing authority process.

Proficient in the use of Bank portals for account openings and servicing. Mentored and trained employees including authorised signers in the use of DocuSign.

Managed the bank fees annual budget of $ 8 million. Identified and implemented changes resulting in fee savings by analyzing fee statements, cancelling outdated services and closing or consolidation of accounts.

Processed payments/transfers accounting entries and reporting of bank service fees across 15 banks. Reviewed and approved payments, accounting entries, monthly fees and transaction volumes reports.

Participated as SME on the Bank Fee Automization project.

Managed Work In Progress Log ensuring all business unit’s requests are timely and accurately completed. Requests included opening / closing new bank accounts of various types.

Coordinated with the relevant departments to ensure each request is completed and fully operational.

Adhoc reporting & analysis as requested by management for use in quarterly management meetings.

Reviewed and enhanced the existing departmental controls, procedures, reporting and user manuals.

Responsible for testing of upgrades to systems / database.

Supported governance responsibilities for the Team’s Business Continuity Plan.

Trained and mentored new hires and two junior team members, guiding and supporting them in order to complete tasks as per requirements of customers and banking partners

Manulife Financial, Business Development October 2007 – December 2010

Executive Assistant to Sr. VP & VP, including Project support.

•Administrative support for the team of 5 employees Director and VP and SVP level.

•Prepared and co-ordinated the compliance of confidentiality agreements for projects.

•Responsible for opening and monitoring cost centres for projects, review and process invoice payment requisitions.

•Conducted market research on potential companies for acquisitions, analyst reports & industry information.

•Reviewed and reconciled monthly Performance To Plan statements.

•Assisted in preparation of the budget and forecast for the department.

•Administered the Department’s data base for projects on sharepoint.

•Responsible for record keeping and archiving of the department’s documents.

•Expense reports preparation and reconciliation of credit card statements.

•Calendar management, internal & external meeting arrangements, audio & video conferences and catering.

•Handled the department’s travel arrangements using online travel reservation system - air tickets, hotels, meeting rooms booking and visas.

•Maintained the stationery for the department, using the shop online system.

•Prepared and maintained the department’s group mailing/distribution lists.

The People Bank – Design Staffing Inc. – Toronto

Supervisor Payroll Accounting & Administration (Billing) December 2006 – October 2007

Reporting to the Branch Manager my responsibilities included:

Client Reporting - monthly and weekly reports.

Payroll processing for temporary and permanent staff

Accounting entries for payroll.

Handled all reimbursements of expenses to temp staff and re-bill to clients.

Weekly Invoicing to Clients

Processed payments & refunds of deposits.

Bank transfers, stop payments etc. for payroll. Liaised with banks to ensure payroll transfers without delays.

EDUCATION AND PROFESSIONAL DEVELOPMENT

•Masters of Commerce with Advanced Accountancy, University of Bombay, India

•Bachelor of Commerce, University of Bombay, India

•LLQP completed – ON, Provincial License.

• Certificate in personal Income Tax preparation - H&R Block, Toronto.

OTHER SKILLS and SYSTEMS

EIS, WEB 3.0, DTE, CMS (PComm) systems and applications. Use of MS Access databases.

Advanced MS Office skills (Word, Excel, Power Point, Outlook)

DocuSign for digital signatures. Various bank portals.

Completed In-house training in Sharepoint, Manullife Financial, Toronto

Completed in-house training in Records Management for Business Continuity, Manullife Financial, Toronto

Completed following Linkedin learning courses.

Operational Excellence Foundations

Business Analysis Foundations

Lean Six Sigma Yellow Belt for Project Management skills

Public speaking foundatons; Building self-confidence.

Think Like a Lawyer to make decisions & solve problems.

Onboarding and Adoption Best Practices for Customer Management.

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