IAN G. VILLAMIEL

#*** ****. *********, *****, ********

Contact Nos.: 090********

Email Add: adzpl8@r.postjobfree.com

Career Objective:

To join a prestigious organization where I can work with dedication and be able to apply creative skills I have acquired from my previous experiences, gain more knowledge and contribute to the company’s success and growth.

Personal Strengths:

Welcomes challenges of solving problems

Person who loves learning, organized and highly competitive

Effective customer service and people skills

Positive and organized attitude

Resourceful and committed

Adaptable and versatile

Computer literate

Fluent in English (written and spoken)

Professional Experiences:

Customer Service Representative

The Results Companies

Lipa, City

January 22,2019 – Up to Present

Maintaining a positive, empathetic and professional attitude toward customers at all times.

Responding promptly to customer inquiries.

Communicating with customers through various channels.

Trouble shoot Radios Problem (SiriusXM Car/Home Radio Sattelite)

Acknowledging and resolving customer complaints.

Knowing our products inside and out so that you can answer questions.

Processing orders, forms, applications, and requests.

Keeping records of customer interactions, transactions, comments and complaints.

Communicating and coordinating with colleagues as necessary.

Providing feedback on the efficiency of the customer service process.

Ensure customer satisfaction and provide smile after the calls.

Technician Supervisor

Platinum Vision, Dubai, UAE

September 2013 –September 2015

Reports directly to the manager

Conducts meeting with the managers, engineers and interior designers

Responsible for all projects and meetings

Supply and maintain the performance or quality of the product

Sells and promote the product directly to companies and hotels

Senior Technician

Ad Notam Magic Mirror TV, Dubai, UAE

August 2010 to August 2013

Responsible for all installation and modification

Do maintenance for all locations including other cities and countries

Conducts meeting for every client and site visitation upon approval of the projects

Visual Merchandiser

Bayti- Sharaf Retail, Dubai UAE

June 2006 to December 2009

Woolworths-Sharaf Retail, Dubai, UAE

June 2005-June 2006

Installing visual display

Preparing and receiving stocks for merchandising

Conducts meeting with Store Supervisor and staff

Responsible for store layout including interior and exterior

Preparing and installing visual props

Flower arrangement for in-store display and customer request

Creates ideas on how to promote old stocks and slow moving items

Conducts meeting with Store Manager / Brainstorming every week

Roving in 5 branches including Abu Dhabi

Visual Artist cum Interior Designer

Roche Bobois, Furniture & Accessories, KSA

2003-2004

Responsible for interior decoration and visual merchandising

Receiving new collections (accessories) and encoding new prices for each

Suggesting and negotiating with customers for interior decoration

Roving in 2 showrooms around KSA

Visual Merchandiser

FUBU, REPLAY, XOXO- Al Sawani Group of Companies, KSA

2002-2003

Responsible in Visual Display and in-store merchandising

Changing window display and store layout

Preparing and receiving stocks from warehouse and allocating them for all branches in KSA

Highlighting new arrivals

Visual Artist

Rustan’s Department Store

Manila, Philippines

1999-2002

Responsible for window display and in-store merchandising

Attends meetings with VM Manager for preparation of new concepts

Assigned in Men’s and Ladies’ Department

Waiter

Shangri La Hotel, Makati, Philippines

1998-1999

Greets customers and seat them according to their preferences

Take orders and provide information about menu items

Ensures that the order is prepared according to the menu

Serves meals and side dishes

Ensures that continued service is managed during the course of the meal

Keeps a constant eye on the table to gauge needs and fulfill them immediately

Ensures that all tables replenished with eating dishes

Trainings and Seminars Attended:

Innovations in Retail Seminars 20087

Dubai International Exhibition Center (World Trade Center)

June 8-10, 2008

Educational Background:

Bachelor of Science in Marine Transportation

Philippine Maritime Institute

Undergraduate SY 1995-1997

Personal Information:

Nationality: Filipino

Civil Status: Married

Birthdate: December 21, 1976

Age: 43

Sex: Male

Contact this candidate