Customer Service Sales Floor
Resume:
KATERYNA
POPOVKINA
***********@*****.***
Rusk, TX 75785
SKILLS
VIOLA /VIOLIN
SYMPHONY ORCHESTRA
CHAMBER ORCHESTRA
POP-JAZZ ORCHESTRA
STRING QUARTET
STRING ENSEMBLE
SOLO PERFORMING
IMPROVISATION
SIDE READING
PRIVATE TEACHING
CUSTOMER RELATIONS
MULTITASKING
INTERPERSONAL COMMUNICATION
CUSTOMER SERVICE SKILLS
SALES SKILLS
PLANNING
EDUCATION
State University of Arts
Kharkiv, Ukraine • 07/2006
Graduated, master’s degree: Viola, Artist of Orchestra, Chamber Ensemble, Teacher
State Music College
Kamianske, Ukraine • 07/2000
Graduated: Artist of Orchestra, Ensemble, Violin Teacher
Courses
HR management (2020)
Event management (2020)
Customer care (2020) WV93WN3V
Communication basics (2021) GCKBBVX8
Sales certification (2021) HR0ZPUL0
Problem solving (2021) 8S519XMZ.
The art of persuasion (2021) THBFP41B
PROFESSIONAL SUMMARY
Violist with experience playing in orchestra, ensemble, solo and studio recordings. Strong attention to detail with unparalleled work ethic. Highly talented in chamber performance, classical music and modern adaptations.
Accomplished Violist with demonstrated skills in learning and performing both contemporary and classical pieces. Talented in memorizing and playing pieces by ear.
Successful at learning new musical pieces quickly and accurately maximize contribution to group success.
Great at teamwork. Respectful to colleagues.
Good time management. Goal oriented and customer centric focused
WORK HISTORY
HOMBURG SYMPHONY ORCHESTRA – VIOLIST (SECOND CHAIR)
04/2023 – 11/2023
LUXEMBURG PHILHARMONIE – VIOLIST SUB
06/2023 – 11/2023
Viking Ocean Cruise Lines - Violinist in string duo
11/2019 - 02/2022
Provided high quality performance in different venues.
Offered great customer service to passengers, assisted passengers on tours. Constantly promoted company’s services and loyalty programs.
Part time assisted tour guides
Royal Caribbean Cruise Lines- Violinist in string duo
07/2017-12/2017
Provided high quality performances.
Took part in a show on stage.
Part time assisted boutiques on sales floor.
Assisted HR with crew activities.
Princess Cruise Lines – Violinist/Violist in string duo
10/2014 - 09/2019
As a part of a string duo provided great entertainment on board.
Part time assisted auctioneer on Art auctions.
Part time assisted boutique on sales floor
Created long- lasting relationships with customers.
Assisted passengers on safety drills and around the ship.
Celebrity Cruise lines –Violinist/Violist in string quartet
08/2010 - 08/2014
Created a great atmosphere in different venues around the ship.
Assisted tour guides and provided great customer service to passengers on tours and around the ship.
Part time assisted boutiques on a sales floor.
Constantly promoted company’s products, deals and programs.
Jewelry Salon “Estetika”
Yalta,Crimea, Ukraine
04/2008-05/2010
Provided great service and atmosphere.
Built long-lasting relationships with customers.
Ensured customers received quality customer service.
Academic Symphony Orchestra of The Philharmonie - Violist
Crimea, Sympheropol, Ukraine • 03/2008 - 07/2010
Performed solo in 3 concerts.
Performed as part of string quartet.
Music - Drama Theater - Principal Violist
Kamianske, Ukraine • 08/2007 - 02/2008
The House of Organ And Chamber Music - Chamber Orchestra Violist
Dnipro, Ukraine • 10/2006 - 07/2007
Kamianske State Musical College - Orchestral Violinist, Concertmaster
Kamianske,Ukraine • 09/2000 - 06/2001
LANGUAGES
Russian
Native or Bilingual
Ukrainian
Native or Bilingual
English
Professional Working
.
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