Customer Service Data Entry

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

BELINDA YOUNG

CONYERS, United States 30094

678-***-**** - **************@*****.*** - WWW: Online Digital Resume Financial clerk experienced in customer service and financial transaction oversight. Offers skills in effective communication, knowledge of invoice processing and background in bookkeeping. Looking to put knowledge and abilities to good use in clerical position focused on resolving accounting issues. Experienced professional focused on meeting or exceeding objectives seeking Collections Specialist position. Offers advanced training and knowledge of industry best practices. Recognized for leadership, planning abilities and clear, direct communication style. Client Records

Employment Law

Travel Cost Computation

Tour and Travel Quotes

Travel insurance

Data Entry

Clerical Support

Dependable and Responsible

Organization and Time Management

Technical Knowledge

Material Handling Equipment

05/2022 to Current Travel Consultant

American Express – Conyers, GA

Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation. Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.

Collected, handled and documented payments for travel services and associated feels.

Worked closely with clients to understand unique needs and meet specific travel desires.

Handled sensitive information with professionalism and discretion. Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.

Arranged travel accommodations for groups, couples, executives and special needs clients.

Maintained operational proficiency in coordinating both international and EDUCATION

domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.

11/2019 to 03/2021 Travel Consultant

Amex GBT – CONYERS, Georgia

Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.

Arranged travel accommodations for groups, couples, executives and special needs clients.

Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments. Responded to clients' questions, issues and complaints and implemented appropriate solutions.

Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings. 06/2017 Bachelor of Arts: Healthcare Management

American InterContinental University - Schaumburg, IL

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