Azadeh Dashti

**** - ** ****** ********,

Richmond Hill, On, L4B 0H5

437-***-****

adzpjk@r.postjobfree.com

Customer Service position with growth-oriented Company offering opportunity for advancement and professional Development

SUMMARY

Sales/marketing professional with over 5 years of experience in increasingly accountable positions as a sales representative

Reputation as a highly motivated self-starter with strong communication

Proven abilities in customer relationship retention and achieving sales quotas

Sales representative with 5 years history in sales and operations

Introducing new products, gaining name recognition, and developing interactive relationships with clients

SKILLS & ABILITIES

Strong negotiating skills; persuasive, persistent, and resolute

Analytical ability combined with extensive experience in conception and execution

Able to work with minimum supervision

Good communication and interpersonal skills

Ability to work under pressure and cope with variable workload

Strong attention to fine details, work well independently or in a team

Working with others; problem solving, planning, organizational skills

A high-energy, enthusiastic and dependable individual who excels in challenging and competitive environments

Microsoft Windows; Microsoft Office (Microsoft Word, Microsoft Power Point and Microsoft office Outlook and Adobe Acrobat Standard EXPERIENCE

Customer Service/Sales Representative 2020 to 2022 MAX Fashion Retail Store Dubai, UAE

Operated cash registers and computer input applications.

Enthusiastically represented the company by professionally greeting visitors

Maintained thorough knowledge of store merchandise to provide helpful advice to customers.

Handled customer inquiries and complaints.

Promoted customer satisfaction through clear, concise communication.

Proven ability to interact effectively with clients and staff at all levels. Aazadeh Dashti page 2

Involved with all aspects of customer service and order entry including solving problems, answering questions, and working with customers to ensure fantastic service.

Successfully assisted customers in merchandise selection.

Handled returns and exchanges of defective products for customers.

Dealt tactfully and effectively with difficult customers.

Assisted customers in finding a specific product, restocked merchandise, greeted and directed customers to their specific areas of interest. Sales and Customer Service Representative 2015 - 2020 IKEA Department Store Tehran, Iran

Promoted sales of various IKEA products

Identified and solicit potential clients

Provided clients with presentations on the benefits and uses of different IKEA merchandises

Consulted with clients after sale or signed contracts to resolve problems and to provide ongoing support

Reviewed and adapted the information regarding product innovations, competitors and market conditions

Greeted customers and discussed the type, quality and quantity of merchandise or services sought for purchase, rental or lease

Advised customers on use and care of merchandise, and provide advice concerning specialized products or services

Assisted in the display of merchandise

Maintained sales records for inventory control

Customer Service Representative (Call center) 2013 - 2015 MTN Irancell International Tehran, Iran

Handled Customer Calls, Provide accurate and efficient assistance with inquiries, complaints, and requests.

Assisted customers in navigating the company’s products/ services, addressing questions, and providing guidance.

EDUCATION

Science Technologist 2001-2004

Azad College of Technology Iran

REFERENCE AVAILABLE UPON REQUEST

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