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Quality Assurance Customer Service

Location:
Collinsville, OK, 74021
Posted:
September 14, 2023

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Resume:

TARESA

THOMAS

adzpjg@r.postjobfree.com

620-***-****

Wellington, KS 67152

Knowledgeable Compliance Manager with documented success in developing policies, leading training programs and managing reporting to achieve compliance. Methodical with exceptional presentation and communication skills. Strong background working with federal and state regulations.

PROFESSIONAL SUMMARY

USD #353 & USD#509 - Substitute teacher

Wellington, KS, South Haven KS • 03/2019 - Current Rock & Brews Casino - Players Club Associate

Braman • 04/2022 - 11/2022

WORK HISTORY

• Responsible for assuming duties of the absent teacher

• Attendance, grading, classwork both audible and silent

• Coursework done on paper as well as on children's Chromebooks Substituted for English, science, PE, Ag shop, special education, reading, accounting, etc.

Followed classroom plans left by class teacher to continue student education and reinforce core concepts.

Upheld classroom routines to support student environments and maintain consistent schedules.

Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.

Kept students on-task with proactive behavior modification and positive reinforcement strategies.

Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.

Maintained day-to-day classroom management and discipline to promote learning initiatives.

Kept accurate and current attendance records and assignment sheets to maintain file compliance.

• Provided instruction for students in core subject areas.

• Worked with principal's office on disciplinary and safety issues. Integrated existing and new technology into classroom to help provide creative and fun learning environment.

Organized lesson plans using teaching software for long-term interim assignments.

Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.

Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.

Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.

• Delivered information and details of interest about facility to SKILLS

• Contract Law

• Corporate Social Responsibility

• Personnel Training

• Training Programs

• Compliance Reporting

• Compliance Monitoring

• Manufacturing Processes

• Compliance Training

• Disposal Processes

• Environmental Compliance Plans

• Customer Satisfaction

• Inspection Management

• Air Permitting

• Team Communication

• Air Emissions

• File Documents

• Compliance Management

• Internal Audits

• Compliance Issues

• Compliance Inspections

• Federal Regulations

• Pollution Prevention

• Program Requirements

Internal Investigation

Management

• Corrective Actions

• Leading Audits

• Team Management

• Regulatory Documentation

• Regulatory Compliance Oversight

• Procedure Auditing

• Site Evaluations

Southwestern College Kansas State

University Total

EDUCATION

College Credit Hours: 139

Cowley County Community College

1999

Associates of Science:

Nondestructive Testing

GPA: 3.80

SQA Services, Inc - Senior Quality Inspector

Ellsworth, KS • 10/2010 - 11/2017

Apex International, LLC - Inspector

Winfield, KS • 04/2008 - 05/2009

visitors.

Responsible for performing Inspections and First Article Inspections of various

• Industrial parts

• Responsible for prep for inspection, as well as

• Turning in completed reports and photos at the end of the inspection

• This was

A contract position, most jobs were one day inspections, the position required travel

• I have not worked since November 2017, but am still listed as an

• Active inspector.

Completed Type tests under tight deadlines to meet client demands and project timelines.

• Communicated with production team members about quality issues. Performed visual inspections and non-destructive tests where appropriate.

Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.

Evaluated components and final products against quality standards and manufacturing specifications.

• Completed precise measurements using special tools. Monitored performance and generated reports detailing quality of product and defect rates.

Studied blueprints and design specs to uphold best-in-class knowledge of Type products.

Responsible for performance of liquid penetrant inspection of aircraft parts

Preparation and participation during Nadcap and industry prime audits of liquid penetrant inspection area

Performed in-house audits of various processes to internal specifications and AS9100 checklists.

Improved quality assurance procedures to minimize errors and increase effectiveness of inspections.

Inspected and examined materials and finished parts and products for defects and wear to verify conformance with blueprints, diagrams and template specifications.

Prepared reports detailing findings of inspections, investigations, and tests.

Upheld codes and regulations governing materials, processes, and procedures.

Used measuring instruments such as rulers, calipers and gauges to measure dimensions of materials and products.

Measured and tested finished products, assemblies and components for proper functioning and operation.

Conferred with vendors regarding inspection results to recommend corrective procedures and communicate needed repairs.

Analyzed and interpreted sample data and blueprints to determine and measure specifications and inspection and testing procedures.

• Took numerous photos of each home for documentation purposes Triumph Accessory Services - Environmental Compliance Manager Wellington, KS • 07/2006 - 12/2007

Air Capitol Plating, Inc - Quality Assurance Administrator/Quality Assurance Manager

Wichita, KS • 04/2005 - 03/2006

and categorized each picture.

• Reviewed relevant blueprints and transportation paperwork.

• Wrote Environmental Compliance Manual based on ISO 14001

• Conducted

Hazmat/Hazcom training for all company employees at both divisions

Responsible for shipment of hazardous waste and completion of state and federal compliance documents for EPA generators of hazardous waste

Performed both internal and external audits to the state requirements for hazardous waste generators.

• Interpreted and analyzed laws, rulings and regulations. Led and managed strategic review and response to audit and review inquiries.

Prepared and presented comprehensive reports to upper management and audit team, covering issues and recommendations.

Developed project plans and documented and analyzed business systems and processes.

Verified consistency in quality planning, quality control, quality insurance and quality improvement.

Played instrumental role in company-wide risk assessment efforts, supporting enhancements in business processes and controls.

Delivered subject matter expertise for internal and external customers on compliance best practices and quality control.

Liaised with clients to identify and target inefficiencies in areas of risks and business controls, process gaps and workflow discrepancies.

Managed full life cycle of assigned audits in alignment with departmental procedures, delivering progress as well as closing reports to senior management and clients.

Delivered and tracked program training for all associates and supervisors in order to safeguard continuing business relationships.

Structured programs, produced working documentation and implemented best practices.

Publicized health and safety program requirements and mentored employees on critical nature of compliance.

Advised division leaders of regulatory risks in business processed and provided recommendations for improvement.

• Managed quality programs to reduce overdue compliance activities.

• Updated computerized specification library and specification list Obtained current industry standards utilizing internet, key contacts at Aerospace Primes, and any other means necessary

Reviewed specifications for impact to processes and internal procedures

Helped review internal procedures for compliance to Nadcap specifications and industry standards

Performed internal audits to Nadcap specifications in preparation for Nadcap audit in June

Diversified Services, Inc - Plant Manager

Wellington, KS • 04/2001 - 12/2002

Reviewed job travelers for compliance to Nadcap and industry requirements prior to release to shop floor

Promoted to Quality Assurance Manager in charge of planning department

• Supervised six employees.

Monitored staff organization and suggested improvements to daily functionality.

• Recorded, analyzed and distributed statistical information.

• Implemented new quality assurance and customer service standards.

• Inspected products and worker progress throughout production. Cooperated with engineering, manufacturing and corporate accounting to verify adherence to quality standards.

Assured consistent quality of production by implementing and enforcing automated practice systems.

Determined quality department standards, practices and procedures.

Tracked quality issues with external customers, suppliers and internal plant operations.

Responsible for daily operations of facility, HR functions including payroll, employee reviews and scheduling

Responsible for purchasing inventory and ensuring products were purchased in compliance with all industry specifications

Increased sales necessitating addition of 2 work shifts and 30 employees

Performed contract review including interpretation of blueprints and quotes

• Responsible for price structure and negotiation of contracts Responsible for product flow through plant to facilitate on-time deliveries to customers

Continued to perform quality assurance functions including specification review, external quality audits and resolution of internal corrective actions

Responsible for compliance to all OSHA, EPA, State and Local regulations.

Managed direction and planning for plant with focus on optimization of daily functions, exceeding customer expectations and achieving KPIs.

• Optimized processes to maximize efficiency.

Reduced costs by eliminating materials waste and unnecessary labor hours.

Directed employees and related programs to maximize team productivity and facility output.

Provided direction and leadership to all levels of employees and managers.

Made strategic decisions and developed key plans that affected direction of business.

Maximized plant safety through proactive strategies and well-structured training.

Maintained quality of product with robust inspections and assessment team.

Identified and implemented viable strategies for continuous improvement.

• Organized and guided operations of production, processing and Diversified Services, Inc. /The Metal Finishing Company - Quality Assurance Manager

Wellington, KS • 05/1997 - 03/2005

machinery according to business procedures and protocols. Tracked data about all aspects of production to assess areas in need of improvement.

• Oversaw daily operations of Number sq. ft. manufacturing plant. Monitored and supported progress of plant production orders by managing shop capacity and loading functions at several facilities.

• Redesigned operational workflow processes to maximize efficiency. Utilized proven problem-solving techniques to improve customer satisfaction and vendor relations.

Planned operations to meet established schedules, factoring in order demands and business forecasts.

Oversaw routine maintenance programs and scheduled service to keep equipment functioning at peak levels.

• Estimated costs and set quality standards.

Identified areas for business improvements and utilized client feedback to drive developments.

Managed personnel by implementing company policies, procedures, work rules and disciplinary action.

Oversaw hiring processes for over Number permanent and temporary seasonal staff.

Trained in and implemented emergency response procedures to protect team members and property.

Secured necessary permits and renewals to keep operations compliance with legal standards.

Both organizations perform final processing on aerospace components including chemical processing, temper verification, shot peening and nondestructive testing

The Metal Finishing Company is the parent company of Diversified Services, Inc

Performed complete revision of quality assurance manual at DSI division including revision of internal general procedures and shop operating procedures

Established new system for maintenance of quality records and customer specifications

Obtained Nadcap Merit Status for Chemical Processing and NDT approvals

• Obtained new approval status from Lockheed Martin, Airbus UK and

• Embraer

• Performed specification review for new and continuing approvals

• Performed internal and external quality audits

• Answered internal and external corrective actions Responsible for writing and revising internal quality procedures to maintain compliance with Aerospace Prime requirements

• Conducted training of employees to internal company procedures

• Administered

• Jaeger, Snellen and Ishihara vision tests

• Designated as Nondestructive Testing trainer

• Obtained Level II status in Liquid Penetrant Inspection Conducted supplier audits to ensure compliance with industry specifications and internal company quality procedures.

• Implemented new quality assurance and customer service standards.

• Recorded, analyzed and distributed statistical information. Metal Finishing Company - Nondestructive Testing Inspector Wichita, KS • 05/1997 - 09/2000

Assured consistent quality of production by implementing and enforcing automated practice systems.

Monitored staff organization and suggested improvements to daily functionality.

Collected production samples regularly and performed detailed quality inspections.

• Specified quality requirements of raw materials with suppliers. Cooperated with engineering, manufacturing and corporate accounting to verify adherence to quality standards.

Reported production malfunctions to managers and production supervisors.

• Inspected products and worker progress throughout production. Determined quality department standards, practices and procedures.

Applied coaching techniques and tools to support managers and team members in improving performance.

• Established and tracked quality department goals and objectives. Collaborated with audit clients and action owners to apply root cause analysis guidance and establish effective corrective action plans.

Implemented ISO 9000 quality systems, defining business practices, leading to certification and better business practices.

Tracked quality issues with external customers, suppliers and internal plant operations.

Developed quality planning for multiple new product launches by verifying customer requirements and implementing in design and production.

Obtained certification as Level II inspector in Ultrasonics, Radiography, Eddy

• Current and Temper Verification

Performed nondestructive testing on raw, welded and machined aerospace materials

Wrote inspection procedures for ultrasound and radiography inspections

Worked with company Level III inspector to revise company inspection procedures, wrote Level I, II and III tests for all NDT inspection methods

Created lesson plans and tests based on internal company procedures for all processes performed.

Visually examined materials, structures and components for signs of corrosion, metal fatigue and cracks.

Conducted liquid penetrant tests to locate surface cracks by coating objects with fluorescent dyes, cleaning excess penetrants and applying developers.

Performed liquid dye penetrant tests on piping and vessels to inspect for discontinuities and cracks.

Used sonic measurements to map presence of imperfections within objects.

Calibrated and maintained over Number pieces of sensitive non-destructive testing equipment.

Used Software to document non-destructive testing methods, processes and results.

• Created radiographic images to detect flaws in objects while leaving Unified School District #353 - Accounting Secretary Wellington, KS • 01/1996 - 01/1997

objects intact.

Analyzed and interpreted data, schematics and manuals to determine specifications, inspection and testing procedures, adjustments and certifications of instruments required.

Evaluated and reported inner structure and flaws by preparing scaled diagrams pinpointing defects.

Used Type and Type radiographic techniques to produce images of objects on film.

• Prepared reports on non-destructive testing results. Selected, calibrated, or operated equipment used in non-destructive testing of products or materials.

Studied project instructions and specifications, asking questions and addressing concerns before testing began.

Communicated with employees and upper management to convey concerns, status updates and other pertinent information.

Conducted regular inspections of machinery to identify and remedy mechanical concerns.

Utilized auditing and surveillance techniques to maintain watchful eye on contractors performing non-destructive examinations.

Assessed testing processes on continuous basis to verify compliance with federal safety regulations.

Responsible for accounts receivable and payable for all accounts at the

• Wellington Senior High School

• Interfaced with staff, students and parents

Responsible for obtaining substitute teachers to fill in when staff absent

• Responsible for cash and checks from multiple accounts. Maintained confidentiality of information related to receiving, recording and depositing of funds.

Maintained accurate records of organizational finances and generated reports as requested.

Verified processing information and deposited received funds into organizational account.

Received dues, fees and payments and provided transaction receipts.

Performed control and balancing procedures to verify accuracy of drawers.

Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Assisted coworkers and staff members with special tasks on daily basis.

Managed filing system, entered data and completed other clerical tasks.

Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.

Answered multi-line phone system and transferred callers to appropriate department or staff member.

• Answered and managed incoming and outgoing calls while recording Unified School District #353 - Accounts Payable/Purchasing Clerk Wellington, KS • 01/1993 - 01/1994

accurate messages for distribution to office staff. Completed forms, reports, logs and records to quickly handle all documentation for human resources.

Composed and proofread memos, letters and reports to verify error-free communication.

Volunteered to help with special projects of varying degrees of complexity.

Opened and properly distributed incoming mail to promote quicker response to client inquiries.

Answered and quickly redirected large volume of calls on central system.

Used Software to prepare various correspondence, reports and other written material.

Created and implemented standard operating procedures for records handling.

Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.

Developed recordkeeping systems for employee records and company documents to optimize operations and reduce project lags.

Managed complex and detailed projects for executives by ensuring budget adherence and timely delivery.

• Responsible for payment of invoices received by the school district

• Received requisitions for school supplies from 6 different schools

• Purchased supplies from various vendors to fulfill requisitions Maintained inventory of supplies at central location and filled requisition requests

Additional Training OSHA 501 Trainer Course in Standards for General Industry

• HAZWOPER 40-Hour Training

• RCRA & DOT Annual Training

• OSHA General Industry Safety & Health

• AS9100 8 Hour Auditor Training

• Forklift Training & Certificate

• Taresa Thomas

• Pg

• 4

• Additional Skills Microsoft Word, Excel, Access and Power Point

• Internet proficient

• 10-key by touch

• Type 75 w.p.m

Proficient in use of aeronautical and military websites and procedures for chemical processing, nondestructive testing and shot peen

• Laboratory titrations

Proficient in use of most farm equipment, some experience operating forklift

• Private Pilot License (not current)

• Memberships The American Society for Nondestructive Testing

• The American Society for Quality

• Additional Employment History Available upon Request



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