Katrina Murphy

Richmond, VA

adzpjb@r.postjobfree.com

+1-804-***-****

Authorized to work in the US for any employer

Work Experience

Pharmacy Help Desk Agent

Alorica Calling Center - Virginia Beach, VA

November 2022 to June 2023

• Work from home

• Assisting pharmacist and doctors with prescriptions

• Assisting with overrides of medications

• providing a work at home quiet environment

• Answering incoming calls

• Assisted with some health insurance companies

Assistant Manager

Life Storage - Richmond, VA

April 2022 to October 2022

• renting storage spaces

• selling storage merchandise

• Processing payments

• daily bank deposits

• keeping the property and office clean

Office Manager

Public Storage - Richmond, VA

September 2021 to March 2022

• Answering incoming calls

• Manage audits, balance cash drawers

• Daily bank deposits

• Collection calls

• Unit inspections daily

• Schedule move-in appointments

• Monthly inventory

Call center/Technical Support

SimpliSafe - Richmond, VA

October 2020 to November 2021

• Help customers with there home security systems

• Provide tech support

• Answer in coming calls

• Help customers with system installations and assist with troubleshooting

• Outbound calls when needed

In Home Caregiver

Private Duty Case in Home - Petersburg, VA

August 2018 to August 2020

Private in home care for a child with TOF. I changed her tubes for oxygen. Helped with in home physical therapy. Took recording of oxygen levels. And other basic care for infant. Office Receptionist

Capital Building Services, Inc. - Glen Allen, VA

June 2011 to May 2017

Duties: Organizing files, Scheduling appointments, greeting clients, on the telephone; answering or referring inquiries. fax outgoing documents. Maintaining safe and clean reception area, Managing filing system. Recording information as needed. Uses computer software such as word processing, spreadsheets, and graphics and presentation software. Process invoices, manage and maintain mailing lists. Greeting clients and visitors as needed. Updating paperwork, maintaining documents and word processing. Understanding of SAP. Helping organize and maintain office common areas. Coordinating events as necessary. Maintaining supply inventory. Maintaining office equipment as needed. Answering client inquiries over the phone.

Loan Processor / Receptionist

AMERICAN FIRST MORTGAGE - Lanham, MD

April 2004 to June 2007

Duties Included

• Accurately reviewing required documents for closing

• Coordinating and engage with borrowers, realtors and title companies

• Organizing and preparing necessary documents for closing such as HUD settlements statement and title work

• Building long-term relationships with borrowers and ensure they receive exceptional customer service throughout the process

• Preparing loan files and submitting them to banks or mortgage lenders for approval.

• Ensuring that all documents and signatures are in order prior to submission.

• Other duties include interviewing, assessing, and researching loan applicants. Education

High school or equivalent

Fredrick A. Douglass High School - Upper Marlboro, MD September 1997 to May 2001

Skills

• Data Entry

• Filing

• Microsoft Word

• Receptionist

• Microsoft

• Customer Service Skills

• Billing

• Microsoft Word (10+ years)

• Outlook

• Microsoft Powerpoint (5 years)

• Cash Handling

• Customer Service

• Technical Support

• Help Desk (4 years)

• Desktop Support

• Troubleshooting

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