Technical Support Customer Service

Bruno Doka

adzpj4@r.postjobfree.com +1-424-***-**** / +355**-**-**-***

Work experience

Charter Spectrum field technician

Installed and configured Charter Spectrum cable and internet services for residential and business customers.

Conducted on-site visits to customer locations to set up and activate cable TV, internet, and phone services.

Performed diagnostic tests and troubleshooting to identify and resolve issues with connectivity, signal strength, and equipment functionality.

Educated customers on how to use and maximize the features of their Charter Spectrum services.

Collaborated with technical support teams to address complex technical problems and ensure timely issue resolution.

Maintained accurate documentation of service calls, installations, and equipment upgrades.

Adhered to safety protocols and guidelines while working on customer premises and using specialized tools.

Responded to service calls promptly and efficiently, ensuring minimal downtime for customers.

Provided exceptional customer service by addressing questions, concerns, and inquiries professionally.

Continuously updated knowledge of Charter Spectrum products, services, and technological advancements.

Fiscal Technician

Devpos - Durres

January 2021 to Present

Installed and configured certified applications for new fiscalization standards.

Conducted training sessions to educate team members on the usage of the new fiscalization software.

Ensured seamless integration of the certified application into the existing infrastructure.

Collaborated with relevant stakeholders to ensure compliance with updated fiscalization standards.

Provided technical support and troubleshooting assistance to resolve any issues related to the new application.

Documented the installation and training processes for future reference and knowledge sharing.

Installed hardware components, including computers and printers, to set up efficient point-of-sale systems in various businesses.

Configured the hardware and software settings to ensure seamless functionality and optimal performance.

Tested and fine-tuned the point-of-sale setup to guarantee smooth and accurate transaction processing.

Collaborated with business owners and staff to understand specific operational needs and tailor the configurations accordingly.

Provided training to employees on using the point-of-sale system effectively for processing transactions and managing sales.

Offered ongoing technical support to address any hardware or software issues, ensuring uninterrupted business operations.

Documented the setup and configuration processes for future reference and troubleshooting purposes.

Flight Checker

Air Fayre - Gardena, CA

February 2022 to July 2022

Oversee and manage staff in the food plating-production area, ensuring efficient operations.

Measure and monitor production processes to meet established goals and operational standards.

Conduct structured training using established standard work job instructions for staff development.

Ensure staff is trained to meet role requirements and maintain high-quality output.

Computer Repair Technician

Neotechdr - Durres

October 2015 to January 2022

•Paying close attention to the user’s description of their computer problem and asking questions to identify the issue and formulate a solution.

•Providing user training on the utilization of new hardware or software, ensuring effective adoption and integration.

•Conducting thorough testing and evaluation of the organization's computer network to ensure optimal performance and reliability.

•Troubleshooting and resolving network issues as well as diagnosing problems with individual user hardware or software.

•Setting up, configuring, and repairing computer hardware, printers, scanners, and other associated devices.

Education

Urban Planning

Polis university - Tirane

September 2012 to June 2015

Enrolled in Urban Planning program at University POLIS Tirana, Albania.

Studied various aspects of urban development, design, and sustainability.

Learned about land use regulations, zoning laws, and urban infrastructure planning.

Participated in workshops and projects focused on real-world urban planning challenges.

Explored sustainable and innovative approaches to urban design and development.

Developed skills in GIS (Geographic Information Systems) for spatial analysis and mapping.

Collaborated with professors and fellow students on urban planning research and initiatives.

Gained insights into community engagement and participatory planning processes.

Explored case studies of successful urban revitalization and regeneration projects.

Acquired a comprehensive understanding of the role of urban planning in shaping cities for the future.

Languages

•English - Fluent

•Albanian - Expert

•Italian - Beginner

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